Senior IAM Engineer

Inetum; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Inetum is seeking an IT Support professional to manage user and e-banking accounts, control access rights, and perform provisioning/deprovisioning tasks in line with security policies. You will conduct access reviews, troubleshoot IAM issues, and ensure timely processing of requests, including password resets, with weekend standby when needed.

Proficiency in Microsoft Office, Active Directory, RSA and HID MFA platforms, Azure Entra ID and Microsoft 365 is valued.

Qualificações

• Experience or training in a related technical or IT support role.
• Proficient with Microsoft Office tools.
• Familiarity with Active Directory, RSA and HID platforms (MFA).
• Basic knowledge of Azure Entra ID and Microsoft 365 (O365).
• Methodical, detail-oriented, and able to perform repetitive tasks with precision.
• Strong interpersonal and communication skills, especially by phone.
• Ability to prioritize tasks, work under pressure, and maintain a professional attitude.

Responsabilidades

• Manage user and e-banking accounts, access rights and roles according to defined policies and procedures.
• Assist in provisioning and deprovisioning access to systems, applications and resources.
• Perform regular reviews of user access to ensure security standards.
• Respond to and resolve basic identity and access management issues in a timely manner, collaborating with the team.
• Ensure requests for access rights are processed by contractual deadlines and correctly.
• Perform password reset.
• Respond to client inquiries by phone with professional assistance.
• Maintain weekend/holiday standby when required.

Conhecimentos

Interpersonal & communication skills

Prioritize tasks

Work under pressure

Detail oriented

Repetitive tasks with precision

Formação académica

IT support training

Ferramentas

Microsoft Office

Active Directory

RSA

HID MFA

Azure Entra ID

Microsoft 365 (O365)

Descrição da oferta de emprego

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Job Description

• Manage user and e-banking accounts, access rights, and roles in accordance with defined policies and procedures.
• Assist in provisioning and deprovisioning access to systems, applications, and resources.
• Perform regular reviews of user access to ensure compliance with security standards.
• Respond to and resolve basic identity and access management issues and inquiries in a timely manner, collaborating with other team.
• Ensures that requests for access rights are processed according to contractual deadlines and in a correct manner.
• Perform password reset
• Respond to phone calls from clients, providing assistance and answering inquiries professionally and efficiently.
• Ensures weekend and holiday standby when required

Qualifications

• Experience or training in a related technical or IT support role.
• Proficient withMicrosoft Officetools.
• Familiarity withActive Directory,RSAandHID platforms (MFA).
• Basic knowledge ofAzure Entra IDandMicrosoft 365 (O365).
• Methodical, detail-oriented, and able to performrepetitive tasks with precision.
• Stronginterpersonal and communication skills, especially by phone.
• Ability toprioritize tasks, work under pressure, and maintain a professional attitude.