Senior Housekeeping Supervisor - ME Lisbon

Melia Hotels International S.A.(Meliá); Lisboa; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

A luxury hotel group in Lisbon seeks a Senior Housekeeping Supervisor to oversee the housekeeping team, ensuring exceptional cleanliness and service standards. The ideal candidate will have 3-4 years of experience in luxury hospitality, strong leadership skills, and be fluent in both Portuguese and English. Join a team known for its commitment to guest satisfaction and professional development.

Serviços

Unique loyalty program benefits

Flexible compensation and discounts

Qualificações

• Minimum 3 to 4 years of experience in a similar role within the luxury hospitality sector.
• Strong leadership, communication, and organizational skills.
• Ability to manage a team, solve problems effectively, and make decisions under pressure.

Responsabilidades

• Maintain high cleanliness standards across the hotel.
• Lead and coordinate the housekeeping team.
• Conduct regular inspections of rooms and public areas.
• Resolve guest concerns related to housekeeping.

Conhecimentos

Fluent Portuguese

Fluent English

Leadership

Communication

Organizational skills

Formação académica

Degree or certification in Hospitality Management

Descrição da oferta de emprego

Senior Housekeeping Supervisor - ME Lisbon

Location: Lisboa, PT

“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

ME Lisbon is a luxury lifestyle hotel located in the heart of Lisbon, renowned for its avant-garde design, exceptional service, and unique guest experiences. Part of the prestigious Meliá Hotels International, we strive to create unforgettable stays for both business and leisure travelers.

Mission: Under the guidance of the Housekeeping Manager and Assistant Manager, you will be responsible for organizing, supervising, and supporting the housekeeping team, ensuring that the hotel consistently upholds excellence in cleanliness and service standards.

What You Will Do?

• Guarantee an exceptional guest experience by maintaining the highest standards of cleanliness and presentation across all areas of the hotel.
• Lead, supervise, and coordinate the housekeeping team, ensuring efficiency and productivity in daily operations.
• Assist inplanning, scheduling, and task allocation, including inventory management of cleaning supplies and equipment.
• Conductregular inspections of rooms, public areas, and back-of-house spaces to ensure quality and consistency.
• Collaborate closely with other departments such asFront Office and Maintenance to address guest requests and operational needs promptly.
• Resolve guest concerns or complaints related to housekeeping with professionalism and care.
• Support thetraining, coaching, and development of housekeeping staff to ensure they are well-versed in hotel standards and procedures.
• Monitor and enforcehealth, safety, and hygiene regulations at all times.
• Participate inperformance evaluations, providing constructive feedback to team members.

What We Are Looking For?

• Minimum 3 to 4 years of experience in a similar role within the luxury hospitality sector.
• Fluent Portuguese and English.
• Degree or certification in Hospitality Management or a related field is preferred.
• Strong leadership, communication, and organizational skills.
• Ability to manage a team, solve problems effectively, and make decisions under pressure.
• A proactive and hands-on attitude, with a passion for delivering outstanding guest experiences.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

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