Senior GenAI CRM Solutions Engineer

Bosch Group; Lisboa; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

On-site medical office

Training opportunities

Career progression

Employee discounts - Bosch products

Sports and health activities

Job summary

Bosch Aveiro is leading a GenAI initiative to design, prototype, deploy and improve AI products and workflows across CRM platforms such as SAP CX and Microsoft Dynamics 365. The role emphasizes hands-on implementation, API integrations, and secure handling of CRM data within an on-site setting in Aveiro, Portugal.

The ideal candidate brings several years of GenAI/AI-agent experience, strong Python proficiency, and familiarity with enterprise AI platforms and low-code tools like n8n to translate

Qualifications

• Degree in Business Informatics, Computer Science, Data Science, Business Administration or a comparable field.
• Several years of experience developing and deploying GenAI, AI-agent or automation solutions from prototype to production.
• Experience with CRM processes and platforms is a strong advantage.
• Hands-on experience with Python, LLMs, RAG, AI agents, APIs and enterprise AI platforms.

Responsibilities

• End-to-end AI solution development: Design, prototype, deploy and continuously improve Generative AI products and agentic workflows throughout their lifecycle.
• Hands-on implementation: Build and configure prompts, AI agents, workflows and tool integrations using Python, enterprise AI platforms and low-code automation tools such as n8n.
• CRM integration: Connect AI solutions with CRM platforms such as SAP CX and Microsoft Dynamics 365 to enable intelligent and automated business processes.
• System integration: Design and implement integrations using APIs, MCPs and webhooks; define interface requirements for CRM and platform teams including OData, REST APIs and Microsoft Dataverse Web API.
• Business and user alignment: Translate business requirements, user feedback and process needs into practical AI solutions while ensuring secure and responsible handling of CRM data.
• Product ownership: Co-own the product lifecycle after rollout, including backlog prioritization, release coordination and continuous improvement.
• Value creation: Identify opportunities to scale successful AI solutions and contribute to measurable improvements in CRM processes across multiple geographies.

Skills

English (Very good)

Education

Degree in Business Informatics

Computer Science

Data Science

Business Administration

Tools

Python

LLMs

RAG

AI agents

APIs

Dataverse

OData

REST APIs

SAP CX

Microsoft Dynamics 365

Databricks

n8n

Job description

Bosch Aveiro is leading a GenAI initiative to design, prototype, deploy and improve AI products and workflows across CRM platforms such as SAP CX and Microsoft Dynamics 365. The role emphasizes hands-on implementation, API integrations, and secure handling of CRM data within an on-site setting in Aveiro, Portugal.

The ideal candidate brings several years of GenAI/AI-agent experience, strong Python proficiency, and familiarity with enterprise AI platforms and low-code tools like n8n to translate