Senior Customer Success Manager

Envision Pharma Group; Portugal; Teletrabalho; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A healthcare solutions company in Portugal is seeking a Senior Customer Success Manager to enhance customer relationships and drive satisfaction with its technology solutions. The ideal candidate will develop success plans, engage with senior management, and proactively address customer needs. This role demands experience in customer success and a high school diploma, ideally within the pharmaceuticals or medical affairs sectors.

Qualificações

• Strong customer relationship-building skills.
• Ability to develop success plans for business goals.
• Proactive issue resolution capabilities.

Responsabilidades

• Build and maintain relationships with key stakeholders.
• Engage customer senior management for success plans.
• Lead regular business reviews with clients.
• Provide ongoing support to help customers achieve outcomes.
• Gather customer feedback for product development.
• Proactively address customer issues and manage renewals.

Conhecimentos

Customer success experience

Experience with software implementation

Experience in medical affairs

Formação académica

High School diploma or equivalent

Descrição da oferta de emprego

Guiding Clients to Success with Strategy, Service, and Solutions.

Work shouldn't just be something we do; it should have a purpose. At Envision, we believe in creating life-changing outcomes through the work we do with our clients, giving back to our communities, while creating a company culture where our people thrive. We believe success starts with a workplace where everyone feels valued, supported, and empowered to grow.

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.

Our Vision: To unleash the power of combined intelligence to accelerate patient access to life-changing treatments.

Our Mission: Delivering smarter and faster solutions to create, communicate, and commercialize value for our clients.

Our Values: Excellence, People, Growth

The opportunity

The Senior Customer Success Manager (CSM) primary focus is on building strong customer relationships and ensuring customers derive maximum value from Envision technology solutions with the goal of leading to higher retention and customer satisfaction. CSMs act as the primary point of contact for clients, understanding their needs and challenges, and proactively addressing potential issues before they escalate. In addition, the CSM will expand opportunities with the client base they are responsible for in order provide additional sales opportunities.

How will you make an impact at Envision Pharma Group?

Role responsibilities

• Building and maintaining strong relationships with key stakeholders at the customer's organization.
• Engage customer senior management to develop success plans for their business and strategic goals.
• Lead regular business review meetings, ensuring appropriate attendees on both Envision and Client side
• Provide ongoing support and resources to help customers achieve their desired outcomes.
• Gather feedback from customers and providing valuable insights to the product development team.
• Address customer issues proactively; collaborating with other teams and providing points of contact for escalations as needed.
• Manage license renewals and statements of work (SOW) in an efficient and timely manner.
• Maintain knowledge of client base and their market position using data analysis to provide substantive suggestions on improvements.
• Mentor new CSMs as directed.

Do you have what we are looking for?

Skills & expertise

• High School diploma or equivalent required.
• Customer success experience required.
• Experience with software implementation and technology support preferred.
• Experience in medical affairs or pharmaceuticals highly preferred.

#TogetherWeDiscover

Do you have the experience we are looking for? If so, explore your place at Envision today!