Senior Customer Operations & Revenue Health Lead

Deel; Viseu; In loco; EUR 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Stock grant opportunities

Flexible office membership

Descrizione del lavoro

Deel is hiring a Senior Customer Operations Manager to oversee a high-volume EMEA portfolio from Portalegre, Portugal. You will monitor account health, surface risks early, and collaborate with Sales and Product to protect revenue.

You will analyze data with Snowflake/Looker, drive process improvements, and apply AI tools to automate workflows. 5+ years in customer operations in fast-growth SaaS is required.

Competenze

• 5+ years in customer operations or account management in B2B SaaS.
• Experience managing high-volume portfolios where breadth and process are critical.
• Strong analytical skills with Snowflake, Looker, or equivalent tools.
• Demonstrated experience leveraging AI tools to increase efficiency.

Mansioni

• Watch data across portfolio of assigned accounts and book of business.
• Spot problems early in data and act before clients surface issues, protecting revenue.
• Translate customer experience into structured feedback for Engineering and Product teams.
• Track whether customers are getting real value from implementation.
• Identify adoption gaps, flag proactive growth opportunities, and drive revenue activation.
• Ensure operational standards are met across portfolio: requests closed on time, records current.

Conoscenze

Customer operations

Account management

B2B SaaS

Data analysis

AI tools usage

Cross-functional collaboration

Strumenti

Snowflake

Looker

Descrizione del lavoro

Deel is hiring a Senior Customer Operations Manager to oversee a high-volume EMEA portfolio from Portalegre, Portugal. You will monitor account health, surface risks early, and collaborate with Sales and Product to protect revenue.

You will analyze data with Snowflake/Looker, drive process improvements, and apply AI tools to automate workflows. 5+ years in customer operations in fast-growth SaaS is required.