Senior Customer Operations Manager | Emea

Deel; Viseu; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Stock grant opportunities

Flexible office membership

Resumo da oferta

Deel is hiring a Senior Customer Operations Manager to oversee a high-volume EMEA portfolio from Portalegre, Portugal. You will monitor account health, surface risks early, and collaborate with Sales and Product to protect revenue.

You will analyze data with Snowflake/Looker, drive process improvements, and apply AI tools to automate workflows. 5+ years in customer operations in fast-growth SaaS is required.

Qualificações

• 5+ years in customer operations or account management in B2B SaaS.
• Experience managing high-volume portfolios where breadth and process are critical.
• Strong analytical skills with Snowflake, Looker, or equivalent tools.
• Demonstrated experience leveraging AI tools to increase efficiency.

Responsabilidades

• Watch data across portfolio of assigned accounts and book of business.
• Spot problems early in data and act before clients surface issues, protecting revenue.
• Translate customer experience into structured feedback for Engineering and Product teams.
• Track whether customers are getting real value from implementation.
• Identify adoption gaps, flag proactive growth opportunities, and drive revenue activation.
• Ensure operational standards are met across portfolio: requests closed on time, records current.

Conhecimentos

Customer operations

Account management

B2B SaaS

Data analysis

AI tools usage

Cross-functional collaboration

Ferramentas

Snowflake

Looker

Descrição da oferta de emprego

Is What We Do Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are

Is What We Do Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (Saa S) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives.

With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

Responsible for protecting revenue by monitoring account health at scale, resolving operational risk early, and surfacing product patterns across a high-volume portfolio. You operate as the internal operations engine that ensures clients stay, grow, and trust Deel.

Responsibilities

• Watch data across portfolio of assigned accounts and book of business;
• spot problems early in data and act before clients surface issues, protecting revenue Work alongside Expansion Account Executives by providing account health summaries, flagging risks, and surfacing commercial context they need before client conversations Identify patterns across multiple accounts that signal product problems, not one-off issues;
• translate customer experience into structured feedback for Engineering and Product teams Track whether customers are getting real value from implementation;
• identify adoption gaps,flag proactive growth opportunities, and drive revenue activation across portfolio Ensure operational standards are met across portfolio: customer requests closed on time, account records current, nothing falling through gaps;
• establish systems to maintain consistency Leverage data and AI tools to increase efficiency and drive measurable operational improvements;
• demonstrate willingnessto experiment with new tools to solve problems at scale

Qualifications

• Minimum 5+ years in customer operations, account management, or B2 B Saa S at SMB/Mid-Market scale
• Experience managing high-volume portfolios where breadth and process are as critical as individual account depth
• Background in fast-growth Saa S, HR tech/payroll, customer success operations, or high-volume account management
• Strong analytical skills with proficiency in Snowflake, Looker, or equivalent tools
• ability to quickly distinguish urgent operational risk from routine noise
• Demonstrated experience leveraging AI tools to increase efficiency and drive measurable results (data analysis, pattern identification, operational automation)
• Reliable, accountable operator who acts on data insights without waiting to be prompted
• proven track record resolving cross-functional problems without direct authority
• Clear communicator driven by revenue impact outcomes, not activity metrics
• comfortable with ambiguity and fast-paced environments

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are.

With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.

Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country Optional flexible working office membership, with IWG

At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Senior Customer Operations Manager | Emea • Portalegre, Portuguese Republic, PT