Senior Business Analyst, Revenue Systems Ops

MasterCard; Lisboa; Presencial; EUR 40 000 - 65 000; Tempo integral

Resumo da oferta

A leading company in financial technology seeks a Senior Business Analyst for their Revenue Systems Operations. This role focuses on enhancing and supporting operational systems while collaborating with both business and technology stakeholders. Ideal candidates will have a BS/BA degree, strong analytical skills, and experience with CRM/ERP systems like Salesforce.com.

Qualificações

• Relevant experience in requirement gathering and user story definition.
• Ability to support projects related to CRM, ERP, and RevenueOps systems.
• Experience in managing CRM/ERP solutions is preferred.

Responsabilidades

• Drive the global roadmap and improvement efforts of Revenue operational systems.
• Partner with diverse teams to implement innovative systems.
• Provide training and support for the user base of Salesforce.com.

Conhecimentos

Analytical skills

Problem-solving

Interpersonal skills

Communication

Formação académica

BS/BA degree

Ferramentas

Salesforce.com

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Visio

Descrição da oferta de emprego

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Business Analyst, Revenue Systems Ops Overview:

The Services team is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast globally, this agile team is responsible for end-to-end solutions for a diverse customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

• The Insights and Enablement team is a global team focused on ensuring that all of Services can make data-driven decisions and operate effectively and efficiently. The team manages and adapts the policies, processes, and platforms used across Services.

• The Revenue Systems Operations Senior Analyst will support strategic and tactical platform projects to improve usability, increase business efficiencies, and deliver enhancements and fixes to the Revenue operational systems managed by the I&E System Operations team. Support includes executing adoption campaigns, implementing data improvement efforts, reporting, and assisting with testing updates and training initiatives. The systems include Order Management, Sales (Salesforce.com), FinancialForce/PSA, and other new platforms implemented for global operations.

Role

• Drive the global roadmap and improvement efforts of the Revenue operational systems across Mastercard Services.
• Partner with diverse teams and business lines to bring innovative systems to life and ensure best-in-class governance and processes.
• Act as a bridge between business and tech stakeholders to gather business needs, write technical stories, and collaborate with technology teams and developers to test, validate, and implement solutions.
• Provide training and support adoption for the Salesforce.com Revenue operational systems' user base.
• Support inquiries related to Revenue Business Operations platforms, including system records that drive delivery, billing, and revenue recognition.
• Operational support for product line campaigns including Client Services Revenue, Subscriptions, Platforms, Bulletins, and other bulk product deliveries.
• Support investigation and resolution of issues, concerns, and requests under general supervision.
• Conduct periodic Quality Control checks and Data Audits.

All About You

• BS/BA degree or equivalent experience and education.
• Relevant experience in requirement gathering, user story definition, liaising with tech, functional testing, user testing support, and business inquiries.
• Ability to support projects related to CRM, ERP, or other RevenueOps systems (Oracle, Salesforce.com, Billing, etc.).
• Proficiency in Microsoft Word, Excel, PowerPoint; Visio is a plus.
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving skills with a detailed, results-oriented approach.
• Ability to work independently and maintain confidentiality.

Preferred Qualifications

• Experience in implementing or managing CRM/ERP solutions; Salesforce.com experience is a plus.
• Business acumen in revenue-related operations such as order management, revenue recognition, or billing.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee or representative must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected security violations or breaches;
• Complete mandatory security trainings as per guidelines.