Senior Business Analyst

Wundermanthompson; Faro; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working mode

Career development support

Job summary

VML in Portugal is seeking a Senior Business Analyst with ecommerce experience to join our Delivery team. You will document business needs, translate them into user stories, and work with clients and technical teams to ensure the proposed solution delivers value.

The role offers a hybrid working arrangement, exposure to international brands, and opportunities to lead workshops, mentor junior BAs, and drive end-to-end analysis from requirements gathering to go-live.

Qualifications

• Senior Business Analyst with ecommerce or digital experience.
• Experience working with client stakeholders and third parties.
• Experience in Agile software delivery and workshops.
• Business process mapping and engineering experience.
• Production of high quality user stories and acceptance criteria.

Responsibilities

• Gather and document requirements and translate them into user stories and acceptance criteria for business and technical users.
• Manage and guide other BAs on projects and in the team.
• Identify and assess solution options for technical and business fit.
• Create logical, innovative solutions to complex problems and present proposals to clients.
• Manage a delivery team through to go-live and ensure client satisfaction.

Skills

Senior BA

Ecommerce

Stakeholder management

Agile delivery

Workshop facilitation

Job description

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world's leading creative companies, including the WARC Creative 100. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

Senior Business Analyst with eCommerce experience required to join our Delivery team here in Portugal.

The opportunity

Looking for a Senior Business Analyst with proven experience, you will be part of the Business Analysis team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution. Please note we offer a hybrid working mode and this role is on a contractual basis.

What you’ll get to do

• Gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, reviewing and assessing source documentation from the customer.
• Manage, guide and support other BAs on your project or in the wider team.
• Identify and recommend options for potential solutions and assessing them for both technical and business suitability.
• Create logical and innovative solutions to complex problems.
• Present proposals to clients.
• Manage a scrum / delivery team through to go live.
• Analyse business systems in order to recommend efficiencies.
• Provide estimates for analysis and project work in conjunction with Project / Programme managers.
• Communicate and collaborate with developers, testers and a variety of end users to ensure all solutions deliver customer satisfaction.
• Provide training to users of a new system as required.
• Plan and work flexibly and support other BAs to meet deadlines.
• Keep up to date with technical and industry sector advances and be able to share your knowledge with credibility.
• Maintain great client and internal stakeholder relationships all levels of the organisation.
• Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required.
• Manage situations and problems internally and externally.

What you should have

• Experience working as a Senior Business Analyst on large ecommerce or digital experience projects.
• Experience of working supplier side and managing client stakeholders and 3rd parties.
• Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively.
• Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
• You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!
• You will be happy working at client locations when needed.
• Experience of Agile software delivery.
• Business Process mapping and engineering experience.
• Retail / brand experience.
• Production of high quality user stories and acceptance criteria.
• Analysis and design of systems (package integration and bespoke development).
• Ability to work on your own initiative to an agreed action plan.
• Strong communication skills - as this role requires a high level of communication, interpersonal, influencing and presentation skills.
• Strong problem solving, time management and organisational skills.
• Strong commercial awareness and business acumen.
• Energetic, enthusiastic with strong attention to detail.
• You will collaborate with our UK project team, so we'll need you to be available until 18:00 PL

Bonus points if you have

• Scrum Master qualification.
• Certified Scrum Product Owner.
• Experience working with multiple different ecommerce / experience platforms.

What we offer

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills. We'll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart , fostering empathy and trust where genuine connections and human-centric work flourish. We emp