Senior Azure Engineer

Inetum

Lisboa

On-site

EUR 60,000 - 90,000

Full time

2 days ago

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Job summary

Inetum is seeking a Senior 3rd Line Azure Engineer & Technical Customer Contact to deliver expert-level Azure infrastructure support and act as the primary technical liaison for assigned customers.

You will combine advanced Azure skills with strong customer engagement, coordinating technical activities and driving continuous service improvement across managed services. Excellent English and enterprise support experience are essential.

Qualifications

5+ years of experience in infrastructure or cloud operations.
Hands-on experience with Microsoft Azure.
Experience in Managed Services or enterprise support environments.
Experience leading complex technical incidents and change implementations.
Excellent written and spoken English.

Responsibilities

Provide advanced 3rd line support for Azure and Microsoft infrastructure platforms.
Investigate and resolve complex incidents and problem tickets.
Lead technical implementation of changes, upgrades, migrations, and infrastructure projects.
Coordinate technical activities required for RFCs, maintenance, and patching schedules.
Support incident management and post-incident reviews.
Build trusted relationships with customers and internal stakeholders.

Skills

Azure

Customer interaction

Incident handling

Leadership

Automation

DevOps

Tools

Azure DevOps

PowerShell

Azure CLI

Documentation tools

Job description

Job Description

The Senior 3rd Line Azure Engineer & Technical Customer Contact is a key role within Managed Services Operations, responsible for delivering expert-level technical support while acting as the primary technical liaison for assigned customers. This position combines advanced Azure and infrastructure engineering expertise with strong customer engagement, service coordination, communication, and organizational capabilities. The successful candidate will not only resolve complex technical issues and implement infrastructure changes but also build trusted customer relationships, coordinate technical activities, and drive continuous service improvement.

Working closely with Service Delivery Managers, Coordinators, Project Teams, and Customers, this role ensures operational excellence, technical governance, and high levels of customer satisfaction.

Key Responsibilities

Technical Leadership

Provide advanced 3rd line support for Azure and Microsoft infrastructure platforms.
Investigate and resolve complex incidents and problem tickets.
Perform root cause analysis and implement permanent solutions.
Lead technical implementation of changes, upgrades, migrations, and infrastructure projects.
Support disaster recovery, backup, resiliency, and security initiatives.
Drive automation and operational efficiency.
Act as escalation point for 2nd line engineers.
Review and validate technical procedures and operational documentation.
Coach and mentor less experienced engineers.

Technical Customer Contact

Serve as the primary technical point of contact for assigned customers.
Develop a deep understanding of customer environments, business priorities, and critical services.
Maintain regular communication with customer stakeholders.
Participate in service reviews and technical governance meetings.
Lead technical discussions and provide expert advice during customer engagements.
Support Service Delivery Managers with operational and technical customer topics.
Build trusted relationships with customers and internal stakeholders.
Provide technical consultancy for new initiatives, projects, and service improvements

Operations Coordination & Service Management

Monitor operational performance for assigned customers.
Ensure critical incidents receive appropriate attention and escalation.
Coordinate technical activities required for RFCs, maintenance activities, and patching schedules.
Support incident management and post-incident reviews.
Assist in service reporting and operational reviews.
Perform regular reviews of ticket scope, service boundaries, and operational processes.
Work closely with Service Delivery Managers, Coordinators, and Project Managers to maintain service quality and customer satisfaction.

Documentation & Governance

Maintain comprehensive technical documentation.
Create and update infrastructure diagrams, operational procedures, and customer-specific documentation.
Ensure documentation quality and consistency.
Support transitions from project delivery to operational support.
Participate in documentation audits and annual reviews.
Contribute to CMDB accuracy and governance activities.
Ensure knowledge is effectively shared across teams.

Qualifications

Experience & Qualifications

Minimum 5+ years of experience in infrastructure engineering or cloud operations.
Strong hands-on experience with Microsoft Azure.
Experience working in Managed Services or enterprise support environments.
Experience leading complex technical incidents and change implementations.
Experience interacting directly with customers and stakeholders.
Excellent written and spoken English.

Nice To Have