Sell My Car: Customer Success Executive (Hybrid)

Carwow; Porto; Híbrido; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Private Healthcare

Meal allowance

Monthly coaching sessions

Annual leave enhancements

Resumo da oferta

Carwow is seeking a dynamic Customer Success Executive to join our Sell My Car team. You will guide sellers through the Carwow auction process, build rapport, and ensure a smooth, successful experience while maximizing sales.

You’ll work across phone, email, live chat and SMS, maintain records, meet targets, and collaborate with cross-functional teams. Hybrid working with 3 days in the office is available.

Qualificações

• Experience working within a target focused environment and managing a pipeline independently.
• Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
• A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
• Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
• Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
• Comfort working with various communication channels, including phone, email, live chat, and SMS.
• Flexibility to work within the team's operating hours of 9 am-7 pm, Wednesday to Sunday (40 hours per week).
• Hybrid working available, with a minimum requirement of 3 days per week in the office.
• Enthusiasm for the automotive industry is a plus.

Responsabilidades

• Manage a lead pipeline of potential customers looking to sell their car via our online auction.
• Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
• Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
• Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
• Handle negotiations & customer objections.
• Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
• Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
• Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
• Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.

Conhecimentos

Pipeline management

Communication skills

Customer-focused

Attention to detail

Team collaboration

Ferramentas

CRM software

Descrição da oferta de emprego

Carwow is seeking a dynamic Customer Success Executive to join our Sell My Car team. You will guide sellers through the Carwow auction process, build rapport, and ensure a smooth, successful experience while maximizing sales.

You’ll work across phone, email, live chat and SMS, maintain records, meet targets, and collaborate with cross-functional teams. Hybrid working with 3 days in the office is available.