Customer Success Executive

Jobtailor; Porto; Híbrido; EUR 25 000 - 40 000; Tempo integral

Resumo da oferta

Carwow in Porto seeks an Account Executive to manage a lead pipeline of potential sellers looking to list their cars for online auction. You will review seller-uploaded listings for accuracy, address omissions, and guide sellers to the auction process.

The role requires proactive, customer-focused communication across phone, email, live chat, and SMS, with a target to improve listings and conversion, while collaborating with cross-functional teams to drive Carwow's growth.

Qualificações

• Experience in a target-driven environment with independent pipeline management.
• Excellent written and verbal communication skills.
• Ability to build rapport with sellers from diverse backgrounds.
• Proactive and customer-focused approach.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Comfort with phone, email, live chat and SMS communications.
• Willingness to work hybrid with minimum 3 days in the office.

Responsabilidades

• Manage a lead pipeline of potential customers looking to sell their car via the online auction.
• Review seller-uploaded car listings for accuracy and completeness.
• Work proactively with sellers to resolve omissions or errors before auction entry.
• Advise customers using industry knowledge and balance price expectations with market realities.
• Explain the Carwow auction process and ensure sellers understand and commit to it.
• Handle negotiations and customer objections.
• Communicate with sellers via phone, email, live chat, and SMS.
• Maintain accurate records of seller interactions and ensure seamless handovers.
• Meet individual targets for vehicles listed and pipeline conversion.
• Collaborate with cross-functional teams and provide insights and feedback contributing to Carwow's growth.

Conhecimentos

Lead Pipeline Management

Customer Negotiation

Written And Verbal Communication

Attention To Detail

Proactive Customer Focus

Ferramentas

Phone

Email

Live Chat

SMS

Descrição da oferta de emprego

• Manage a lead pipeline of potential customers looking to sell their car via the online auction
• Review seller-uploaded car listings for accuracy and completeness
• Work proactively with sellers to resolve omissions or errors before auction entry
• Use industry knowledge to advise customers and balance price expectations with market realities
• Explain the Carwow auction process and ensure sellers understand and commit to it
• Handle negotiations and customer objections
• Communicate with sellers via phone, email, live chat, and SMS
• Maintain accurate records of seller interactions and ensure seamless handovers
• Meet individual targets for vehicles listed and pipeline conversion
• Collaborate with cross-functional teams and provide insights and feedback contributing to Carwow's growth

Requirements

• Experience working within a target focused environment and managing a pipeline independently
• Excellent written and verbal communication skills
• Ability to build rapport with sellers from diverse backgrounds
• Proactive and customer-focused approach
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Comfort working with phone, email, live chat, and SMS
• Flexibility to work Wednesday to Sunday, 9 am–7 pm, 40 hours per week
• Ability to work hybrid with a minimum of 3 days per week in the office
• Enthusiasm for the automotive industry is a plus
• Right to work in the job location without sponsorship is required by the application form

Core Competencies

Demonstrates strong communication and negotiation skills while managing a lead pipeline in the automotive industry. Proficient in maintaining accurate records and collaborating with cross-functional teams to drive customer engagement and sales conversion.

Highest-signal resume keywords

• Lead Pipeline Management
• Customer Negotiation
• Written And Verbal Communication
• Attention To Detail
• Proactive Customer Focus

Soft Skills

• Building Rapport
• Organizational Skills
• Team Collaboration

Industry Keywords

• Automotive Industry
• Auction Process
• Target Focused Environment
• Seller Interactions
• Market Realities

Tools & Technologies

• Phone
• Email
• Live Chat
• SMS