SAP Manager Sales & Service

Bruker; Porto; On-site; EUR 90,000 - 140,000; Full time

Job summary

Bruker is seeking a SAP Manager Sales & Service to lead a global team of SAP functional consultants and external partners. You will define and execute the SAP roadmap across Sales, Global Trade Services, and Service Management, driving processes from order-to-cash to customer experience and regulatory compliance.

The role requires strong leadership, enterprise governance, and experience delivering SAP S/4HANA transformation, cloud adoption, and continuous improvement initiatives across Bruker's

Qualifications

• Bachelor's degree and/or equivalent work experience.
• Diplom/ Master's degree and/or equivalent work experience.
• Adequate qualification in SAP ERP consultancy area.

Responsibilities

• Lead a global team of SAP functional consultants and external partners.
• Define and execute the SAP roadmap for Order-to-Cash, Customer Service, Aftermarket Services.
• Drive standardization and continuous improvement across Sales, Service, and Trade compliance.
• Provide governance for S/4HANA Sales, GTS, and Service applications.
• Lead SAP demand management including business case development and project initiation.
• Manage SAP lifecycle activities including support, enhancements, upgrades, and testing.
• Ensure SLA- and KPI-driven support with high system availability.
• Lead SAP transformation initiatives including S/4HANA programs and cloud adoption.
• Collaborate with EA, CRM, Finance, Supply Chain, Data & Analytics teams.
• Establish and monitor KPIs and service performance metrics.
• Allocate resources, budget, and vendor relationships.

Skills

Leadership

Stakeholder mgmt

Project management

Process improvement

Global collaboration

Education

Bachelor's degree or equivalent

Diplom/Master's degree

SAP ERP qualification

Tools

SAP S/4HANA

SAP Fiori

GTS (Global Trade Services)

Job description

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in post-genomic life science molecular and cell biology research, in applied and biopharma applications, in microscopy, as well as in industrial and cleantech research, and semiconductor metrology in support of AI. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, proteomics and multiomics, spatial and single-cell biology, structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

For more information, please visit www.bruker.com.

The SAP Manager Sales & Service (m/f/d) is responsible for leading the global SAP Sales, Global Trade Services (GTS), and Service function, ensuring change the delivery, support, continuous improvement, and strategic evolution of SAP solutions across manufacturing, supply chain, procurement, warehouse management, quality management, and logistics processes.

The role combines leadership, business partnership, SAP solution governance, and project delivery responsibilities to drive operational excellence, business transformation, and the adoption of SAP S/4HANA and related digital technologies across Bruker's global operations.

Responsibilities

• Lead and manage a global team of SAP functional consultants and external partners supporting Sales, Global Trade Services (GTS), and Service Management processes through objectives-based management (MbO).
• Partner with global business stakeholders to define and execute the SAP roadmap for Order-to-Cash, Customer Service, Aftermarket Services, Global Trade Compliance, Export Controls, and Customer Experience processes.
• Drive process standardization, harmonization, and continuous improvement initiatives across Bruker's global sales, service, and trade compliance organizations.
• Provide functional and solution governance for S/4 HANA Sales, GTS, and Service applications, ensuring compliance with corporate policies, quality standards, security requirements, trade regulations, and regulatory obligations.
• Lead SAP demand management activities including business case development, solution evaluation, prioritization, and project initiation.
• Manage SAP application lifecycle activities including support, enhancements, upgrades, testing, release management, and continuous improvement.
• Ensure delivery of SLA- and KPI-driven operational support services while maintaining high system availability and business user satisfaction.
• Lead and support global SAP transformation initiatives, including SAP S/4HANA programs, cloud adoption, process modernization, customer engagement initiatives, and integration projects.
• Collaborate with Enterprise Architecture, CRM, Finance, Supply Chain, Data & Analytics, Integration, and Infrastructure teams to deliver scalable end-to-end business solutions.
• Establish and monitor KPIs, service performance metrics, project delivery metrics, and operational effectiveness indicators.
• Allocate and manage internal and external resources, budget, project priorities, and vendor relationships to achieve business and IT objectives.
• Act as project sponsor, project manager, or workstream lead for strategic Sales, GTS, and Service initiatives.
• Recruit, develop, coach, and mentor team members to build a high-performing and future-ready SAP organization.
• Contribute to IT strategy development, budget planning, innovation initiatives, and technology roadmap planning.
• Drive the adoption of SAP best practices, SAP Fiori, automation, AI-enabled capabilities, analytics, and emerging SAP technologies to improve customer experience, operational efficiency, and business value.

Qualifications

• Bachelor's degree and/or equivalent work experience
• Diplom/ Master's degree and/or equivalent work experience
• Adequate qualification in SAP ERP consultancy area