Salon Experience Leader & Operations Director

Dessange; Lisboa; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Prestigious brand

European expansion

Multicultural environment

Top-level training

International group

Job summary

Dessange Portugal invites a salon leader to ensure welcome quality, deliver personalized service to national and international clients, and oversee daily operations. You will coordinate teams, monitor KPIs, and contribute to business development while upholding the brand’s standards of elegance and service.

In this role you will drive customer loyalty and manage supplier relationships to meet the salon’s operational needs, supporting Dessange’s expansion in a dynamic European capital with

Responsibilities

• Provide impeccable and personalized service to national and international clients
• Ensure an excellent customer journey, from scheduling appointments to checkout
• Oversee the salon’s daily operations and coordinate teams
• Monitor key performance indicators and contribute to business development
• Ensure compliance with DESSANGE’s standards of quality, elegance, and service
• Build customer loyalty and drive business growth
• Manage supplier relationships, inventory, and the salon’s operational needs

Job description

Dessange Portugal invites a salon leader to ensure welcome quality, deliver personalized service to national and international clients, and oversee daily operations. You will coordinate teams, monitor KPIs, and contribute to business development while upholding the brand’s standards of elegance and service.

In this role you will drive customer loyalty and manage supplier relationships to meet the salon’s operational needs, supporting Dessange’s expansion in a dynamic European capital with