Salesforce Lead

ALTEN; Porto; Presencial; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Career development

Resumo da oferta

ALTEN Porto is seeking a Solution Manager – Salesforce to lead and evolve ALTEN's Salesforce ecosystem, overseeing RUN and BUILD in a multi-entity, international context. You will manage a small team, collaborate with Product Owners and IT, and drive governance, data quality, and roadmap delivery while maintaining strong stakeholder relationships across Europe.

The role offers a permanent full-time contract in Porto, with exposure to international projects, continuous learning, and a chance to

Qualificações

• Approximately 6+ years of Salesforce experience and strong technical background.
• Experience in Agile environments and running RUN vs BUILD with SLA ownership.
• Familiarity with data governance and license management; Salesforce certifications are a plus.

Responsabilidades

• Oversee RUN and BUILD activities for the Salesforce platform, ensuring SLA ownership and roadmap delivery.
• Collaborate with Product Owners, business stakeholders and IT teams to align platform capabilities with business needs.
• Promote best practices, governance, data quality and continuous improvement across the Salesforce ecosystem.

Conhecimentos

Salesforce

Agile methodologies

Stakeholder management

Ferramentas

Sales Cloud

Service Cloud

Descrição da oferta de emprego

ALTEN is a multinational group created more than 30 years ago, specialized in consulting services, information technology and engineering services to leading companies worldwide.

In 2024, the Group achieved a turnover of more than 4.14 billion euros and now employs 57,700 people, of which 88% are consulting engineers.

ALTEN operates in a highly international and dynamic environment, driven by innovation, operational excellence, and a strong culture of respect, ethics, and compliance. The Group is recognized and certified for its responsible and sustainable practices, as well as for the safety and well-being of its employees.

ABOUT PORTO & POSITION

To support its continued European growth and strengthen its Front Office IT capabilities, ALTEN is reinforcing its Shared Services Center in Porto.

In this context, we are looking for a Solution Manager – Salesforce to join the Alten Service Center.

Based in Porto, this role plays a key strategic and operational position in overseeing ALTEN's Salesforce ecosystem, ensuring platform performance, alignment with business needs, and continuous improvement in a multi-entity, international environment.

THE CHALLENGE WE HAVE FOR YOU

As Salesforce Lead, you will take end-to-end responsibility for ALTEN's Salesforce platform, covering both RUN (operations) and BUILD (delivery and roadmap).

You will work closely with a small team (3 people), while collaborating with Product Owners, business stakeholders, and IT teams. The role requires a strong hands-on approach combined with leadership and coordination responsibilities.

YOUR MISSIONS

RUN Phase – Operational Excellence

• Ensure effective management of incidents and service requests with SLA ownership
• Monitor platform stability, performance, and data quality
• Track usage and performance through dashboards and reporting

BUILD Phase – Delivery & Roadmap

• Contribute to and maintain the Salesforce roadmap
• Ensure structured delivery using Agile methodologies (Scrum / Kanban)
• Validate technical approaches and collaborate with development teams

Stakeholder Collaboration & Governance

• Act as a key point of contact between business and IT teams
• Identify risks and propose mitigation actions
• Promote best practices and continuous improvement

PROFILE

• Act as a key point of contact between business and IT teams
• Identify risks and propose mitigation actions
• Promote best practices and continuous improvement

IN YOUR FIRST YEAR, YOU WILL

Secure operational excellence of the Salesforce platform across RUN and BUILD activities.

Define and deliver a clear Salesforce roadmap aligned with business priorities.

Strengthen Agile practices, delivery tracking, and reporting.

Establish solid governance standards for data quality, usage, and platform evolution.

Act as the Salesforce reference within ALTEN, laying the foundation for future growth and transformation initiatives.

MINIMUM / ESSENTIAL SKILLS & QUALIFICATIONS

Profile & Experience

• Around 6+ years of experience in Salesforce-related roles
• Strong technical background (Sales Cloud, Service Cloud, etc.)
• Experience in Agile environments

Technical & Methodological Skills

• Strong knowledge of Agile methodologies (Scrum, Kanban).
• Experience managing RUN vs. BUILD activities with SLA ownership.
• Good understanding of data governance, platform optimization, and license management.
• Salesforce certifications are a plus.

Soft Skills

• Strong communication and stakeholder management skills
• Analytical mindset and problem-solving abilities
• Willingness to learn and continuously develop

Languages

• French is a plus

WORKING CONDITIONS

Location: Porto, with regular interaction with international teams (notably Paris).

Contract: Permanent, Full-time.

Dynamic and international environment focused on operational excellence, innovation, and collaboration.

Opportunity to directly shape ALTEN’s Salesforce strategy and digital transformation.

PERKS

• Health insurance
• Professional development with a structured career path and growth opportunities.