Salesforce Business Analyst - B2B/ Wholesale

Richemont; Moscavide; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work environment

Exposure to latest trends

Opportunity to solve complex problems

Resumo da oferta

Richemont, renowned for its luxury goods maisons, is looking for a Business Analyst to join our B2B/Wholesale Digital team in Lisbon. This role involves crafting high-quality user experiences on Salesforce, promoting best practices, and collaborating in a multi-technology environment.

The ideal candidate will have a strong educational background, Agile certification, and international experience. The position offers flexibility, exposure to cutting-edge technologies, and a balanced work-life experience.

Qualificações

• Graduated from an Engineering or Business School.
• Certification in Agile methods or significant SAFE/Agile experience.
• International experience and adaptability to diverse cultures.

Responsabilidades

• Craft luxurious user experiences for group platforms.
• Add strong technical value during refinement activities.
• Monitor and experiment with new solutions to solve challenges.

Conhecimentos

User experience design

Agile methodologies

Salesforce best practices

Business analysis

Collaboration in multi-location teams

Formação académica

Bachelor's degree in Engineering or Business; Master's preferred

Ferramentas

Salesforce B2B Commerce Cloud

Sales Cloud

Marketing Cloud

Descrição da oferta de emprego

Overview

Richemont, renowned for its luxury goods maisons, is seeking a Business Analyst to join our B2B/Wholesale Digital team in Lisbon. You will contribute to the complete refactoring of the B2B landscape on Salesforce and Microsoft technologies, supporting our strategic Luxury New Retail program across a multi‑cloud, cross‑maisons scope.

Responsibilities

• Craft luxurious, high‑quality user experiences for group platforms.
• Create constructive collaboration and efficiency in a multi‑location, multi‑technology development team.
• Add strong technical value during refinement activities.
• Promote Salesforce best practices and out‑of‑the‑box (OOTB) solutions.
• Takes ownership of design and analysis decisions that impact services for Maisons, retailers and end‑client customers.
• Guide the team to respond to business needs using Salesforce best practices and platform strategies.
• Monitor, discover, and experiment with new solutions and technologies to solve business and technical challenges.
• Act as the intermediary between the technical lead, development team in Lisbon, and Geneva‑based functional team members.
• Prioritise and shape the product backlog in collaboration with Business, Product Owner and Proxy Product Owner using Agile practices.
• Provide user stories and coach to define acceptance criteria and test cases.

Qualifications

• Graduated from an Engineering or Business School; a master's degree in digital/web technology, computer science or a related field is preferred.
• Certification in Agile methods and relevant business analysis techniques, or significant SAFE/Agile experience, or equivalent combination of experience and training.
• Experience with omnichannel use cases in retail and wholesale.
• Salesforce.com certifications such as B2B Commerce Cloud, Community, Sales Cloud, B2C Commerce Cloud, Service Cloud, or Marketing Cloud are a plus.
• Self‑starter capable of operating in a changing environment.
• Leadership experience and ability to achieve success across industries.
• International experience with adaptability to diverse cultures.
• Fluency in English; French is a plus.

Benefits and Opportunities

• A result‑driven and flexible work environment.
• Exposure to the latest trends and technologies.
• Opportunity to solve complex problems and promote innovative Salesforce B2B and community platform solutions.
• Work as part of an Agile team, delivering high‑quality business analysis.
• Participate in Agile ceremonies: Backlog Refinement, Daily Stand‑up, Iteration/Release Planning, Showcases/Sprint Review, Retrospective.
• Balanced work‑life experience with support for personal needs.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER