Sales Systems & Business Analytics Manager

Mastercard; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Mastercard is seeking a Manager – Business/Systems Analysis for Sales Systems. You will lead strategic platform projects that integrate new and existing businesses, enhancing usability and efficiency across Salesforce and related tools.

This role requires bridging business needs with technical teams, driving adoption, and improving data quality within global sales systems. The role focuses on governance, system design, and partnerships with multiple business lines to deliver impactful CRM and

Qualificações

• BS/BA degree or combination of experience and formal education.
• Experience driving large-scale CRM/system initiatives including onboarding CRM and data integration.
• Solution Architecture exposure bringing diverse tech into a unified experience.
• Experience as Product Owner/Manager, requirement gathering and user story definition.
• Strong cross-collaboration with multiple engineering teams to deliver objectives.

Responsabilidades

• Drive large-scale sales systems improvements across Mastercard Services, focusing on integrations and design.
• Partner with diverse teams to bring innovative systems to life with governance and processes.
• Bridge business and tech, collect needs, write stories, and support testing and implementation.
• Collaborate with system engineering on design/integration to meet business needs.
• Provide training and adoption support for Salesforce.com users.
• Support Billing Order Management and related customer portals and data records.
• Conduct periodic quality checks and data audits; investigate and resolve requests.

Conhecimentos

CRM systems

Salesforce

Solution architecture

Product owner / manager experience

Stakeholder management

Cross-functional collaboration

Analytical skills

Formação académica

BS/BA degree

Ferramentas

Salesforce.com

SAP

Oracle

Tableau

SingleView

Descrição da oferta de emprego

Mastercard is seeking a Manager – Business/Systems Analysis for Sales Systems. You will lead strategic platform projects that integrate new and existing businesses, enhancing usability and efficiency across Salesforce and related tools.

This role requires bridging business needs with technical teams, driving adoption, and improving data quality within global sales systems. The role focuses on governance, system design, and partnerships with multiple business lines to deliver impactful CRM and