Sales & Patient Experience

Ovom Care; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A healthcare startup in Lisbon is seeking a Sales & Patient Experience Specialist to onboard and guide patients through their fertility journey. This role requires strong interpersonal skills, a sales-driven mindset, and proficiency in English. The ideal candidate will help patients feel supported and confident while ensuring a seamless experience. Competitive compensation and professional development opportunities are offered.

Serviços

Career development opportunities

Access to fertility treatments

Performance-based incentives

Team retreats and events

Qualificações

• At least 2 years of experience in a commercial or sales role, preferably in healthcare.
• Proficiency in English required; proficiency in Portuguese is a plus.
• Experience in fertility care or medical sales is highly valued.

Responsabilidades

• Serve as the first point of contact for patients, guiding them through their journey.
• Communicate treatment journeys and pricing transparently.
• Close sales with professionalism and empathy.
• Assist with scheduling consultations and managing patient data.

Conhecimentos

Interpersonal skills

Sales mindset

Communication skills

Empathy

Formação académica

High school diploma or equivalent

Additional education in healthcare, sales, or customer service

Descrição da oferta de emprego

Overview

At Ovom Care, we are redefining reproductive healthcare by integrating AI-driven decision support with compassionate, in-person care. Our modern clinics provide truly personalized fertility solutions, making reproductive care more accessible, effective, and tailored to each patient’s unique journey.

As we continue to grow, we are looking for a Sales & Patient Experience Specialist who will play a key role in onboarding and guiding patients through their fertility journey, ensuring they feel supported, informed, and confident in their decisions.

Your role

As a Sales & Patient Experience Specialist, you will be the first point of contact for prospective and current patients, offering expert guidance together with the medical team and ensuring a seamless and positive experience. Your mission will be to acquire new patients and help them navigate their treatment plan with confidence.

Key Responsibilities

• Serve as the face of Ovom Care, welcoming patients warmly and making them feel at ease.
• Effectively communicate high-level treatment journeys and pricing options transparently and confidently.
• Close sales with professionalism and empathy.
• Guide patients through the consultation and treatment process, ensuring clarity at every step.
• Assist with scheduling consultations and coordinating with the medical team.
• Manage patient data and oversee administrative processes with accuracy and efficiency.
• Build strong, lasting relationships with patients, fostering trust and engagement.

Your profile

• At least 2 years of experience in a commercial or sales role, preferably in healthcare or wellness.
• Strong interpersonal and communication skills, with the ability to explain complex information in a clear and empathetic manner.
• Passion towards always offering the best experience and service possible.
• A sales-driven mindset, eager to help patients while achieving results.
• Confidence in handling patient consultations, addressing concerns, and guiding them toward the best solutions.
• High school diploma or equivalent required; additional education in healthcare, sales, or customer service is a plus.
• Proficiency in English is required; proficiency in Portuguese or other languages is a strong plus.
• Bonus: Experience in fertility care, reproductive health, or medical sales is highly valued.

What We Offer

• A Purpose-Driven Role – Be part of a company that is making fertility care more accessible and personalized, transforming lives in the process.
• Career Development – With Ovom Care’s rapid growth, you will have exciting opportunities for professional advancement, including international career prospects.
• Competitive Compensation – A strong base salary complemented by performance-based incentives.
• Exclusive Benefits – Access to fertility treatments as part of our employee wellness program.
• A Fast-Paced, Innovative Environment – Work in a dynamic startup with ambitious goals and room for personal and professional growth.
• Team Retreats & Events – Join our summer and winter offsites to connect and recharge with the Ovom team.

Ready to Make a Difference?

You will no longer be just an employee. Your effort and ideas will have a direct impact on the success of Ovom Care.

If you are an ambitious person, this is a great opportunity: we are creating the next leader in the fertility sector in the EU.

Join us!

About Us

We are an equal-opportunity employer and value diversity. We consider all applications equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply, and we can help with immigration.