Russian Customer Support Agent - Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa de BPO reconhecida em Lisboa busca um Agente de Suporte ao Cliente Russo. O candidato ideal fornecerá atendimento ao cliente para marcas de renome, resolverá questões e permanecerá empático. Benefícios incluem seguro de saúde após 6 meses e reembolso de despesas com voos.

Serviços

Seguro de saúde privado após 6 meses

Assistência administrativa para registro em Portugal

Reembolso de despesas com voo

Acomodação em apartamentos compartilhados

Aulas gratuitas de português

Atividades esportivas

Qualificações

• Fluência em russo (nível C2 ou nativo).
• Bom conhecimento de inglês (nível B2/C1).
• Experiência prévia ou contato com clientes é desejável.

Responsabilidades

• Atender chamadas e perguntas de clientes.
• Resolver problemas e fornecer orientações aos clientes rapidamente.
• Manter registros precisos sobre as consultas dos clientes.

Conhecimentos

Empatia

Escuta ativa

Flexibilidade

Trabalho em equipe

Descrição da oferta de emprego

Social network you want to login/join with:

Russian Customer Support Agent - Lisbon, Lisbon

Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

c547c3f1c948

Job Views:

5

Posted:

23.06.2025

Expiry Date:

07.08.2025

Job Description:

Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best customer service providers, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your role as a customer support agent involves providing high-quality service to customers of prestigious worldwide brands. Responsibilities include:

• Answering inbound calls and customer inquiries
• Providing support and guidance to customers and resolving issues promptly and empathetically
• Maintaining accurate data input on customer inquiries, questions, and feedback
• Troubleshooting using open questions, support documents, and system training
• Offering recommendations for common problems or FAQs

Requirements:

• Fluency in Russian (C2 Level or Native)
• Good knowledge of English (B2/C1 level)
• Typing speed of 25 words per minute
• Availability to work in rotating shifts
• Previous experience or contact with clients
• Good listening and empathy skills
• Team spirit and flexibility

Benefits include private health insurance after 6 months, airport pick-up, administrative assistance with registration in Portugal, reimbursement of flight expenses, accommodation in shared apartments, free Portuguese lessons, sports activities, and more.