Retail Customer Experience Intern

Lever, Inc.; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Coverflex benefits

Employee discount

Health insurance

Dental care

Portuguese classes

Career growth

Challenging projects

Company events

Resumo da oferta

Emma – The Sleep Company is seeking a motivated intern to support Launch Managers in opening and setting up Emma Owned & Operated stores across Europe. This fast-paced, international role offers hands-on exposure to project management, marketing, and logistics.

You will help lead online reputation programs, conduct in-store customer research, and co-own the Customer Experience workstream for new store launches, shaping a premium customer journey from day one.

Qualificações

• Pursuing or recently completed degree in Business, Marketing, Operations or related field.
• Strong organizational skills and attention to detail.
• Proficient in project management and multitasking in a dynamic setting.
• Excellent communication and interpersonal abilities for cross‑functional collaboration.
• Interest in retail, logistics, or marketing in a fast‑growing industry.
• Availability for 6 months or more.

Responsabilidades

• Lead our online reputation improvement program with store managers to enhance online positioning and feedback-driven actions.
• Assist in-store customer research to identify needs, behaviors and pain points for the customer journey.
• Co-own the Customer Experience workstream for store launches, coordinating across teams to ensure readiness from day one.
• Drive in-store customer experience improvements across key touchpoints for a consistent, engaging customer journey.
• Co-own the development and visibility of the Sleep Consultation offering, tracking performance and impact.

Conhecimentos

Project management

Organizational skills

Attention to detail

Communication

Interpersonal skills

Multitask

Formação académica

Bachelor's degree in Business/Marketing/Operations or related field

Descrição da oferta de emprego

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

About the Role

We are looking for a motivated and detail-oriented Intern to support our Launch Managers in the successful opening and operational setup of Emma Owned & Operated stores across Europe. This is a unique opportunity to gain hands‑on experience in project management, marketing, and logisticsin a fast-paced, international environment.

What you'll do :

• You will lead our online reputation improvement program, working closely with store managers to strengthen our online positioning, understand customer feedback, and turn insights into actions that improve the overall store experience.
• You will support in‑store customer research and consumer insights, identifying customer needs, behaviours, and pain points and translating them into concrete opportunities to improve the customer journey.
• You will co‑own the Customer Experience workstream of store launches, coordinating with different teams to ensure new stores are ready to deliver an outstanding customer experience from day one.
• You will drive the improvement of our in‑store customer experience, identifying opportunities across key touchpoints and supporting initiatives that make the experience more consistent, engaging, and customer‑centric.
• You will co‑own the development of our Sleep Consultation offering, ensuring it is clearly visible to customers, consistently delivered in‑store, and continuously improved by tracking performance and customer impact.

Who we are looking for :

• You are currently pursuing or have recently completed a degree in Business, Marketing, Operations, or a related field.
• You are equipped with strong organizational skills and attention to detail.
• You are proficient in project management and capable of multitasking in a dynamic setting.
• You are skilled in communication and interpersonal interactions, enabling effective collaboration with external and internal teams across diverse locations.
• You are interested in retail, logistics, or marketing within a fast‑growing industry. Previous experience in the retail sector is a plus.
• Given the scale of the project, we are looking for someone that is available for 6 months ormore .

What we offer :

• A competitive Package of 1250€ monthly ( including meal allowance and Coverflex benefits)
• Employee discount on Emma products for yourself, friends and family (applicable in all EU markets)
• Private health insurance including dental care
• In‑house Portuguese classes from beginner to advanced level
• A combination of personal and company growth to accelerate your career and help you reach your goals
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
• Responsibility and decision‑making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
• To work and learn from experts in diverse fields and get to know your team members at exciting company events

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands‑on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.