Responsible AI Authority

Vodafone; Lisboa; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Well-being program

Internal mobility opportunities

Learning platforms access

Job summary

Vodafone is seeking a Senior Manager for Responsible AI Governance to lead governance frameworks across Group and Markets. You will shepherd policy, standards, and risk controls, ensuring AI systems are lawful, safe and ethical.

The role requires experience advising executives, regulators and auditors, plus deep knowledge of AI lifecycles and regulatory frameworks. A global, federated organisation will benefit from your strategic leadership and cross-functional impact.

Qualifications

• Significant leadership experience in Responsible AI governance or related technology risk discipline.
• Experience designing and embedding enterprise governance frameworks, policies, technical standards and control environments.
• Experience advising executive leaders and governance bodies and engaging regulators, auditors, industry bodies or standards organisations.
• Strong understanding of AI/ML lifecycles, including generative AI, foundation models, data dependencies and monitoring.

Responsibilities

• Own and evolve Vodafone’s Responsible AI framework, policy, standards, operating model and governance forums across Group and Markets.
• Oversee Responsible AI assessment and assurance methodology, integrating with privacy, security, architecture and risk management.
• Define lifecycle controls for testing, monitoring, validation and reassessment; oversee AI inventory, risk reporting and incident management.
• Set and oversee governance for third-party and customer-facing AI, including due diligence and contractual obligations.
• Lead regulatory engagement, capability building and internal governance approvals within delegated authority.

Skills

Leadership experience

Governance frameworks

Regulatory engagement

AI lifecycles

Executive communication

Job description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

The Responsible AI Technology Senior Manager is Vodafone's senior accountable leader for Responsible AI governance, oversight and thought leadership. The role ensures that any AI system developed, procured, deployed, sold, resold or operated by Vodafone are lawful, safe, ethical, trustworthy, transparent and aligned with Vodafone's values and risk appetite. The role provides strategic leadership across Vodafone Group and Local Markets, embedding Responsible AI throughout the AI lifecycle while enabling innovation at scale. Acting as the central authority for Responsible AI, the role drives consistent governance, supports compliance with applicable regulation including the EU AI Act, and provides executive decision support on AI-related risk and opportunity.

What You’ll Do

• Own and evolve Vodafone’s Responsible AI framework, policy, technical standards, operating model, decision rights, risk appetite, guardrails and governance forums across Group and Markets;
• Own Responsible AI assessment and assurance methodology, integrating with Privacy by Design, Secure by Design, architecture and enterprise risk; decide or escape high-risk, novel and complex AI use cases;
• Define lifecycle controls for testing, monitoring, validation and reassessment; oversee AI inventory, classification, documentation, risk reporting, exceptions, remediation and the Group Responsible AI risk register, including AI incident management;
• Set and oversee third-party and customer-facing AI governance, including supplier due diligence, contractual requirements, product obligations, disclosures and evidence-based assurance before launch and in operation;
• Lead market enablement, executive and regulatory engagement, industry influence and capability building; establish mandatory requirements, require remediation and recommend approval, conditional approval, risk acceptance or rejection within delegated authority

Who You Are

• Significant leadership experience in Responsible AI governance or a closely related technology risk discipline;
• Demonstrable experience designing and embedding enterprise governance frameworks, policies, technical standards and control environments;
• Experience advising executive leaders and governance bodies and engaging regulators, auditors, industry bodies or standards organisations;
• Strong understanding of AI and machine learning lifecycles, including generative AI, foundation models, agentic AI, data dependencies, evaluation, monitoring and assurance;
• Strong knowledge of the EU AI Act and other regulatory frameworks, and the interaction between AI governance, privacy, cyber security, consumer protection, data governance and corporate ethics;
• Experience designing and embedding enterprise-wide Responsible AI governance, managing different angles of AI risks including cyber security, privacy, bias and ethics, model risk or digital regulation;
• Deep understanding of AI/ML lifecycles, including generative, foundation and agentic AI, evaluation, monitoring, assurance and data dependencies;
• Experience and ability to assess and challenge technically evidence or data related to AI systems, such as: data quality, fairness, explainability, robustness, safety, privacy, security, human oversight, monitoring and model performance;
• Executive judgement and communication, translating complex technical, regulatory and ethical issues into proportionate decisions and practical controls;
• Ability to lead through influence across a complex, federated international organisation and engage regulators, auditors, industry bodies and standards organisations;
• Fluency in English

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.