Reporting Specialist - Porto, Portugal

Foundever; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading global company in Porto seeks a Reporting Specialist to assist in collecting and reporting KPIs data. Responsibilities include preparing statistical reports, analyzing data trends, and communicating effectively with management. Candidates should have advanced English skills, strong knowledge in Microsoft Excel and ideally Power BI. Opportunities for growth and a supportive work culture are offered.

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Qualificações

• Advanced English level (C1).
• Ability to work with minimal supervision.
• Strong understanding of call center industry and operations.

Responsabilidades

• Prepare and maintain databases & statistical reports.
• Investigate and analyze data for alternatives.
• Communicate with manager to resolve issues.

Conhecimentos

English C1 advanced level

Strong computer skills

Strong communication skills

Strong analytical skills

Strong knowledge of Microsoft Excel

Microsoft Access/Database skills

Power BI experience

VBA knowledge/experience

SQL knowledge/experience

SAP Business Objects knowledge/experience

Data Architecture knowledge/experience

Ability to manage multiple tasks simultaneously

Formação académica

Minimum 1 year experience as Reporting Specialist or Real Time Analyst

Descrição da oferta de emprego

Come and work with us.

We are looking for a talented and accomplished Reporting Specialist to join our team. The purpose of this role is to directly assist the reporting team by collecting and reporting all KPIs data from Foundever Operations, Supporting Departments and Leadership.

As a Reporting Specialist, your daily responsibilities will include:

• Under limited supervision, prepare and maintain databases & statistical reports used in financial/quality/performance management decision-making.
• Investigate and analyze data and decide upon alternatives to complete assignments.
• Assemble and assess statistical information from system databases and other sources.
• Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations.
• Investigate, analyze and assess trends and campaign/brand activity.
• Monitor, evaluate and assess unit productivity on a daily basis.
• Communicate with the manager on a daily basis to resolve problems/issues, assess scores/trends and maximize efficiency.
• Additional operations support duties as assigned.
• Creation of “ad hoc” reports under short timelines
• Takes personal responsibility to understand and comply with all company and client security requirements and policies.

To succeed in the role, you will need to have:

• English C1 advanced level
• Strong computer, communication and analytical skills.
• Strong knowledge Microsoft Excel
• Microsoft Access/Database skills appreciated
• Power BI experience is highly valued
• VBA knowledge/experience is highly valued
• SQL knowledge/experience is highly valued
• SAP Business Objects knowledge/experience highly valued
• Data Architecture knowledge/experience is highly valued
• Ability to collect and assess large sets of data, dashboard creation and KPI evaluation.
• Ability to manage multiple tasks simultaneously.
• Ability to work with minimal supervision, make independent decisions and solve complex problems
• Strong understanding of the call center industry and operations,
• Ability to work in a dynamic, fast-paced environment,
• Demonstrated ability to develop professional relationships and interact with all levels of internal and external clients.
• Solution driven mindset
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal
• Availability to work 100% from our site in Porto

Education and experience.

• Minimum 1 year experience as Reporting Specialist or Real Time Analyst

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!