Remote Voice Deployment Engineer - Cloud Telecom & Automation

Five9; Porto; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Five9 Shares

Bonus Scheme

10% Flexi Benefit

Meal Allowance

Medical Insurance

Life Insurance

25 day Annual Leave + Public Holidays

Job summary

Five9 is seeking a Telecom Engineer to join our Voice Deployment team. You will design and deploy scalable telecom solutions, ensuring reliability across data centers and cloud, while mentoring a global group of Voice Engineers.

You'll collaborate with Cloud Operations, Product, and Engineering to roll out new features, drive automation, and maintain deployment standards, balancing customer needs with platform resilience and performance.

Qualifications

• Bachelor’s degree in Engineering or a related technical field preferred.
• Minimum of 3 years of experience in a service provider or enterprise voice networks.
• Strong understanding of SIP protocols; WebRTC experience is a plus.
• Hands-on experience with Ribbon SBCs and PSXs highly preferred.
• Familiarity with Cisco technologies and CCNA certification is a plus.
• Proficiency in documenting technical solutions including diagrams and written procedures.
• Experience with Ansible or similar automation tools preferred.
• Strong analytical, organizational, and communication skills.
• Experience with project planning or coordination is a plus.

Responsibilities

• Design and deploy scalable, redundant, and highly available telecom solutions across data centers and public cloud.
• Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention.
• Collaborate with Cloud Operations, Product, and Engineering teams to introduce new telecom features, devices, and services.
• Drive platform improvements by initiating and contributing to projects focused on resilience, automation, and service quality.
• Develop and maintain operational standards and processes to support deployment efficiency and platform reliability.
• Analyze telecom incidents to identify root causes and implement corrective actions that prevent recurrence.
• Evaluate deployment requests for feasibility, scope, and delivery timelines.
• Provide knowledge transfer and deployment documentation to operational teams for continued support.
• Collaborate with and mentor a global team of Voice Engineers to elevate team capabilities.
• Support ongoing operations and act as a customer advocate to ensure deployment quality aligns with service expectations.

Skills

SIP networking

Analytical skills

Documentation skills

Education

Bachelor’s degree in Engineering or related field

Tools

Ribbon SBCs

PSXs

Ansible

Cisco technologies

CCNA certification

Job description

Five9 is seeking a Telecom Engineer to join our Voice Deployment team. You will design and deploy scalable telecom solutions, ensuring reliability across data centers and cloud, while mentoring a global group of Voice Engineers.

You'll collaborate with Cloud Operations, Product, and Engineering to roll out new features, drive automation, and maintain deployment standards, balancing customer needs with platform resilience and performance.