Remote Travel Advisor

Buscojobs Portugal; Porto; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

An established player in the travel industry is seeking an Italian-speaking customer advisor to support a major cruise line project. This fully remote role offers a fantastic opportunity for growth within a multicultural team. You'll be the main contact for customers, assisting with inquiries related to bookings and providing exceptional customer support. With a focus on sales, you'll help enhance the cruise experience while enjoying a comprehensive benefits package, including health insurance and a meal allowance. If you have a passion for travel and excellent communication skills, this role is perfect for you.

Serviços

Health and Life Insurance

Meal Allowance

Flexible Scheduling

Career Growth Opportunities

Equipment Provided (Laptop, Headset)

Qualificações

• C1 level proficiency in Italian, both written and spoken.
• Experience in sales and customer service is advantageous.

Responsabilidades

• Provide customer support for cruise bookings and inquiries.
• Assist with booking management and problem resolution.

Conhecimentos

Italian Proficiency

Customer Service

Sales Experience

Communication Skills

Multitasking

Ferramentas

Microsoft Office

CRM Systems

Descrição da oferta de emprego

Location : Remote in Portugal (exceptLisbon, Porto and islands)

Employment Type : Full-Time

About the Position

Do you have a passion for travel, especially cruises, and speak fluent Italian ? We're excited to invite you to join our team as an Italian-speaking customer advisor supporting a major cruise line project. This fully remote position is available exclusively for candidates based in Portugal and offers a wonderful opportunity to grow within the travel industry, whether you're just starting your customer service journey or are an experienced professional.

In this role, you will be the main contact for customers and travel agents, helping them with inquiries related to bookings, post-booking management, and other travel needs. Although there are some sales aspects involved, such as suggesting additional services and packages, your main responsibility will be to provide top-notch customer support.

Why Work With Us?

Remote Opportunity : Work comfortably from home within Portugal.

Dynamic Industry : Help customers explore unforgettable cruise experiences.

Inclusive Team Culture : Be part of a supportive, multicultural team that encourages learning and growth.

Salary : 1,000 EUR / month (14-month pay structure)

Meal Allowance : 7.24 EUR per workday via meal card. (1.837 per year)

Totaling in : 19 637 EUR per year

Equipment Provided : Laptop, headset, and other essentials.

Health and Life Insurance : Comprehensive coverage.

Career Growth : Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.

• Flexible Scheduling :

Shifts : Monday to Friday, 08 : 00-18 : 00; weekends, 08 : 00-17 : 00 (availability occasionally until 19 : 00).

Rotating two days off per week.

Core Responsibilities

• Customer Support (Inbound) :

Answer incoming calls from customers and travel agents, providing information on cruise bookings, destinations, pricing, and more.

Offer accurate details about available cruises, itineraries, and ships.

Address pre-booking, booking, and post-booking inquiries with precision and care.

• Booking Management :

Support customers with booking modifications, cancellations, and upgrades.

Assist travel agents in managing their bookings and provide cruise package updates.

• Cross-Selling and Upselling :

Where suitable, recommend additional services to improve the cruise experience, such as onboard activities, excursions, or insurance.

Offer customized cruise package options that meet customer needs without pressure.

• Post-Booking Support :

Help customers with questions after booking, including payment queries, required documents, and special requests.

• Problem Resolution :

Address and resolve any complaints empathetically and professionally.

Collaborate with internal teams for more complex issues as needed.

Qualifications

Italian Proficiency : C1 level or above, both written and spoken.

English Skills : Good level to facilitate internal communication.

Experience in sales is mandatory.

Experience in customer service, hospitality, or related fields is advantageous, though not required; full training is provided.

Strong communication skills with a customer-focused attitude.

Familiarity with Microsoft Office and CRM systems is helpful.

Ability to multitask in a fast-paced environment.

• Salary : 1,100 EUR / month (14-month pay structure)
• Meal Allowance : 7.24 EUR per workday via meal card. (1.837 per year)

Totaling in : 19 637 per year

• Equipment Provided : Laptop, headset, and other essentials.
• Health and Life Insurance : Comprehensive coverage.
• Career Growth : Opportunities to advance within the company, with ongoing training and a clear path to leadership roles.