Remote Service Desk Agent – IT Support

HCL Technologies Limited; Lisboa; Remote; EUR 14,000 - 24,000; Full time

Benefits offered by this job

Permanent contract

Private health and life insurance from

Remote Work Model

Meal allowance on card/voucher

Job summary

HCL Technologies Limited is seeking a customer service professional to handle voice, email and chat queries with a focus on delivering excellent customer experiences. The role supports a remote work model and requires strong communication and problem-solving skills.

Graduate in any field with 1+ year experience in customer service or technical support, preferably with SAP CRM. You will work collaboratively with cross-functional teams to meet SLAs and quality targets while maintaining high

Qualifications

• Graduate in any stream.
• 1+ year of experience in Customer Service or Technical Voice Support.
• Experience handling complaints and delivering timely resolutions.
• Experience coordinating with cross-functional teams and stakeholders.
• Familiarity with SAP or similar CRM system.

Responsibilities

• Interacting with customers via phone, email or chat to resolve queries.
• Pursue self-development or training programs to improve skills.
• Meet Quality Scores, SLAs and contribute to process improvements.
• Collaborate effectively in a team and motivate others to achieve common goals.
• Maintain productivity targets and adhere to defined performance metrics.

Skills

Teamwork

Situational awareness

Analytical thinking

Attention to detail

Self-motivation

Decision making

Time/workflow management

Education

Graduate in any stream

Tools

SAP CRM

Job description

HCL Technologies Limited is seeking a customer service professional to handle voice, email and chat queries with a focus on delivering excellent customer experiences. The role supports a remote work model and requires strong communication and problem-solving skills.

Graduate in any field with 1+ year experience in customer service or technical support, preferably with SAP CRM. You will work collaboratively with cross-functional teams to meet SLAs and quality targets while maintaining high