REMOTE GERMAN CUSTERMOR SERVICE AGENT PORTUGAL

Cross Border Talents; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

An international rent-a-car company is seeking a fluent German-speaking Customer Service Representative to join their remote team in Portugal. You will handle customer inquiries and reservations while ensuring excellent service. The role offers a competitive salary and adherence to a rotational shift schedule. Candidates with customer service experience and strong communication skills are preferred.

Serviços

1,030/month base salary (×14 months)

30/month complexity bonus

10/month performance bonus

100% remote work

Paid training and onboarding

Career development opportunities

Qualificações

• Fluent in German (spoken and written) required.
• Good level of English for training and internal use.
• Experience in customer service is an asset.

Responsabilidades

• Handle customer interactions via phone, email, and chat.
• Assist with car reservations, changes, and issues.
• Provide policy information and solutions in a professional manner.
• Follow internal procedures and escalate when necessary.
• Deliver excellent customer satisfaction and meet quality KPIs.

Conhecimentos

Fluent in German

Good English

Strong communication skills

Problem-solving skills

Descrição da oferta de emprego

Job Offer: German-Speaking Customer Service Representative Remote (Rent-a-Car Company)

Location: Remote (based in Portugal)
Start Date: 15/05
Languages Required: Fluent German (spoken & written), good English for internal communication
Contract: Full-time
Salary Package:

• 1,030/month, paid 14 times per year

• 10/month performance bonus (120/year)

• 30/month complexity bonus

Working Hours:

• Monday to Friday: 07:00 20:00 (rotational shifts)

• Saturday: 08:00 16:00

• Sunday: 08:00 17:00

• Days Off: 2 rotational days off per week

About the Role

Join a leading international rent-a-car company as a Remote Customer Service Representative, assisting German-speaking clients. Youll help with bookings, inquiries, and customer concerns all while working from home in Portugal.

Your Responsibilities

• Handle customer interactions via phone, email, and chat

• Assist with car reservations, changes, and issues

• Provide policy information and solutions in a professional manner

• Follow internal procedures and escalate when necessary

• Deliver excellent customer satisfaction and meet quality KPIs

Your Profile

• Fluent in German (spoken and written) required

• Good level of English for training and internal use

• Experience in customer service is an asset

• Strong communication and problem-solving skills

• Comfortable working rotating shifts, including weekends

• Home office setup with stable internet connection

What We Offer

• 1,030/month base salary (×14 months)

• 30/month complexity bonus

• 10/month performance bonus

• 100% remote work within Portugal

• Paid training and onboarding

• International, supportive work environment

• Career development opportunities in a recognized travel brand

Interested? Lets get started!
Send your CV to: [e-mail]
Start your journey with us on 15th May!