Remote French Fraud Analyst (CBT)

Cross Border Talents; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

Uma empresa global respeitada está buscando um Representante de Atendimento ao Cliente fluente em francês, para se juntar à sua equipe de suporte em Lisboa. O papel envolve a resolução de dúvidas relacionadas a produtos, assistência técnica e a promoção de uma experiência excepcional ao cliente. Oferecemos um ambiente multicultural, oportunidades de crescimento e um salário competitivo com incentivos baseados em desempenho.

Serviços

Salário competitivo com incentivos baseados em desempenho

Apoio para acomodação ou salário ajustado

Treinamento completo de integração

Seguro saúde privado após o período de experiência

Apoio à relocação (passagem + acomodação temporária)

Oportunidade de trabalhar em um ambiente internacional vibrante

Real potencial de crescimento na carreira

Qualificações

• Fluência em Francês e proficiência em Inglês (nível B2 ou superior).
• Experiência anterior em suporte ao cliente ou assistência técnica é desejável.
• Aptidão para trabalhar em um ambiente orientado para o time.

Responsabilidades

• Fornecer suporte ao cliente de alta qualidade por telefone, e-mail e chat.
• Logar interações de clientes no sistema e manter o acompanhamento adequado dos casos.
• Manter-se atualizado com o conhecimento dos produtos e procedimentos de suporte interno.

Conhecimentos

Fluência em Francês

Comunicação

Resolução de Problemas

Interação com Clientes

Ferramentas

Sistemas de CRM

Plataformas de chat

Descrição da oferta de emprego

Social network you want to login/join with:

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Client:

Cross Border Talents

Location:

Lisbon, Portugal

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4230fcacb8b4

Job Views:

5

Posted:

23.06.2025

Expiry Date:

07.08.2025

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Job Description:

Customer Service Representative Nordic Languages

Location: Lisbon, Portugal
Start Date: June-July 2025
Contract Type: Full-time, Permanent
Languages Required:French

About the Role

We are seeking a Customer Service Representative fluent in one of the Nordic languages listed above to join a global support team for one of the worlds most respected technology companies. Based in Lisbon, this role offers a dynamic and multicultural work environment focused on delivering exceptional customer experiences.

As the first point of contact for customers, you will handle inquiries with professionalism and care, ensuring a positive and efficient resolution of issues related to product use, order tracking, technical troubleshooting, and more.

Key Responsibilities

• Deliver high-quality customer support via phone, email, and chat in one of the Nordic languages (FI, DK, NO, SE, or IC).
• Address questions related to products, billing, order status, technical issues, and general information.
• Demonstrate empathy and efficiency when handling sensitive or complex customer concerns.
• Accurately log customer interactions in the system and maintain proper case follow-up.
• Escalate unresolved issues to the appropriate internal teams while taking full ownership of the case.
• Stay up to date with product knowledge and internal support procedures.
• Support internal improvement processes by sharing customer feedback and best practices.
• Ensure compliance with quality standards and customer experience guidelines.

Candidate Profile

• Fluency in French
• Proficiency in English (B2 level or higher) for training and internal communication.
• Previous experience in customer support, helpdesk, or technical assistance is desirable.
• Strong communication and interpersonal skills, with a genuine interest in helping others.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Familiarity with digital tools such as CRM systems, chat/ticket platforms, or helpdesk portals.
• A structured and detail-oriented approach with problem-solving abilities.

Whats Offered

• Competitive salary with performance-based incentives.
• Accommodation support or adjusted salary depending on your housing preference.
• Full onboarding training and continuous development programs.
• Private health insurance after the trial period.
• Relocation support (flight ticket + temporary accommodation).
• Opportunity to work in a vibrant international setting in Lisbon.
• Real career growth potential within a global leader in customer engagement.

If you're enthusiastic about providing excellent service and ready to grow in an exciting international environment, we encourage you to apply.