Remote French Customer Support (automotive)

Boeva Tech; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading automotive company is seeking a French-speaking Customer Service Specialist to offer top-tier service from home. Key responsibilities include handling customer inquiries and ensuring satisfaction. Ideal candidates are passionate about customer service and comfortable with rotational shifts. This role offers a competitive salary and benefits, including private health insurance.

Serviços

Private Health Insurance

Meal Allowance

Career development opportunities

Qualificações

• Passionate about delivering exceptional customer service.
• Comfortable with working on a rotational shift schedule.
• Previous experience in customer support, preferably in automotive.

Responsabilidades

• Handle inbound calls, emails, and chats.
• Support customers with various inquiries.
• Ensure customer satisfaction with empathetic assistance.

Conhecimentos

French C2

English B2

Customer service

Descrição da oferta de emprego

Join a Global Automotive Leader Customer Service Role (French Speaker)

Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: Oct 2nd

Contract Type: Full-Time, Permanent

About the Role

Are you ready to take your career to the next level with one of the world\'s most renowned premium automotive brands? We\'re looking for passionate French-speaking Customer Service Specialists to join our dynamic support team. You\'ll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

What You\'ll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats
• Support customers with a range of topics from technical inquiries to general service support
• Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance
• Collaborate with internal departments to resolve complex cases
• Work in a fast-paced, multilingual environment with the highest standards of quality

Languages Required

• French C2 (native or near-native proficiency)
• English B2 (intermediate proficiency)

Schedule

• Rotating Shifts: Monday to Sunday 24/7 operation
• 2 rotating days off per week
• Initial schedule will be morning shifts, with a transition to rotative shifts (day, evening, night).
• Your monthly shift schedule will be provided at least 1 month in advance for proper planning.
• Night shifts are paid in accordance with Portuguese labor law (at least +25% hourly rate for night hours).
• Final shift assignment is set by the Team Leader based on operational needs
• Full remote working model (after initial training if needed)
• Flexibility is key this role requires availability across different shifts, including nights and weekends

Compensation & Benefits

• Base Salary: 880 EUR/month (x14 months/year)
• Complexity Bonus: 80 EUR/month (x11 months/year)
  Position Bonus: 20 EUR/month
• Meal Allowance: 7.23 EUR/day (net)
• Totaling 1279,06 EUR/month gross (12 times)
• Private Health Insurance: Provided from day one (100% free after 6 months)
• Full remote setup + career development opportunities with a global industry leader

Who You Are

• Passionate about delivering exceptional customer service
• Comfortable with working on a rotational shift schedule
• Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
• Tech-savvy and quick to learn new tools and platforms
• Thrive in a remote, multicultural environment

Hiring Process

1. Application Review
2. Language Assessment (French and English)
3. 1-2 Client Interviews (in French and English)

Why Apply?

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract
• Work from home with a supportive, friendly team

Grow your career in customer service with real development pathways.