Remote Dutch-Speaking Customer Service Specialist

Innopath Consulting Lda; Lisboa; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Flight assistance

Accommodation options

Airport pick-up

Welcome Support Team

Language courses

Resumo da oferta

Teleperformance Portugal in Lisbon is seeking a Dutch-speaking Customer Service Specialist to support international clients in Dutch and English. You'll join a multicultural team and provide professional assistance across projects.

The role offers relocation support, flight arrangements, accommodation options, and extensive Welcome Support. You will adapt to various projects, maintain high service standards, and help customers with inquiries.

Qualificações

• Fluent Dutch required.
• Good English communication skills.
• EU citizenship or valid work permit in Portugal.
• Minimum age 18 years.

Responsabilidades

• Provide professional customer assistance in Dutch and English.
• Respond to customer questions, requests, and concerns.
• Deliver clear, accurate, and helpful information.
• Understand customer needs and provide appropriate solutions.
• Maintain a professional, friendly, and customer-focused approach.
• Follow project procedures and service standards.
• Communicate effectively through required channels.
• Work closely with colleagues to ensure a consistent customer experience.
• Adapt to different projects and customer profiles.

Conhecimentos

Fluent Dutch

Good English

Formação académica

9th grade minimum education

12th grade optional on some projects

Descrição da oferta de emprego

Job Overview

Are you fluent in Dutch and English, enjoy working with people, and are ready to experience life and work in an international environment?

We are looking for a Dutch-Speaking Customer Service Specialist to join Teleperformance Portugal in Lisbon. You will provide professional customer support while becoming part of a diverse, multicultural team working with international clients and projects. Teleperformance Portugal has more than 14,500 employees from 111 countries and provides services in 35 languages.

What We Offer

• Project-specific performance bonuses available on most projects, depending on the assigned position.
• International career opportunity in Lisbon, Portugal.
• Professional development and internal career opportunities.
• Access to the JUMP! internal career development programme.
• Relocation support for eligible candidates.
• Flight assistance to Portugal.
• Airport pick-up upon arrival.
• Support with immigration registration, social security, tax registration, and Portuguese banking procedures.
• Accommodation options in the greater Lisbon area for eligible candidates.
• Single room in a furnished company apartment.
• Utilities and household services covered according to the accommodation arrangement.
• Dedicated Welcome Support Team from day one.
• Access to TP Club activities, social events, sports, and online language courses.
• Employee discount network with more than 150 partnerships.
• Access to TP Feel Well initiatives and support.

Key Responsibilities

Depending on the assigned project, you may work in areas such as customer service, tourism, multimedia, or technical support.

Your responsibilities may include:

• Provide professional customer assistance in Dutch and English.
• Respond to customer questions, requests, and concerns.
• Deliver clear, accurate, and helpful information.
• Understand customer needs and provide appropriate solutions.
• Maintain a professional, friendly, and customer-focused approach.
• Follow the procedures and service standards of your assigned project.
• Communicate effectively through the required customer support channels.
• Work closely with colleagues to ensure a consistent customer experience.
• Adapt to different projects, customer profiles, and operational requirements.
• Maintain high-quality service throughout every customer interaction.

Requirements

• Fluent Dutch.
• Good English communication skills.
• Minimum age of 18 years.
• EU citizenship or a valid work permit in Portugal.
• Minimum education of the 9th grade; some projects may require completion of the 12th grade.
• Genuine interest in living and working in Lisbon, Portugal.
• Interest in customer service or call-centre positions.
• Availability for a full-time position of 40 hours per week.
• Flexibility to work different schedules and possible rotational shifts.
• Willingness to live and work in Portugal for at least six months.
• Comfortable working in an international and multicultural environment.

Working Conditions

• Position based in Lisbon, Portugal.
• Full-time schedule of 40 hours per week / 160 hours per month.
• Working hours and schedules depend on the assigned project.
• Flexible working hours and possible shift rotations.
• Accommodation available for eligible candidates living 100 km or more from Lisbon.
• Company apartments located in the greater Lisbon area.
• Commute between accommodation and the workplace can take up to approximately one hour by public transport.
• Furnished apartments with kitchen, living room, Wi‑Fi, and cable TV.
• Usually 4–6 employees share an apartment, with each employee having an individual room.

Relocation & Welcome Support

• Flight arrangements to Lisbon can be handled by Teleperformance, or candidates may book their own flight and receive reimbursement according to the communicated conditions.
• Airport pick-up is provided upon arrival.
• Support is available with immigration, social security, tax registration, and opening a Portuguese bank account.
• A Welcome Support Team assists employees from their first day.
• Eligible employees can access company accommodation in the Lisbon area.
• After 12 months of successfully working and integrating with the company, an annual return flight home within the EU is offered.

Ready to Start Your International Career?

If you speak Dutch and English, enjoy helping customers, and are looking for an opportunity to live and work in Lisbon, this could be the perfect next step.

Join Teleperformance Portugal, develop your customer service experience, work alongside people from around the world, and take advantage of the professional and relocation support available.