Remote Dutch Customer Support

Phiture; Braga; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

Uma empresa em crescimento, Phiture, busca candidatos para oferecer suporte ao cliente a falantes de holandês. Os candidatos devem ser fluentes em holandês e ter boas habilidades de comunicação em inglês, com a flexibilidade necessária para trabalhar em turnos rotatórios. A posição é totalmente remota, oferecendo a conveniência de trabalhar de casa, além de uma equipe colaborativa e oportunidades de crescimento profissional.

Serviços

Salário competitivo e benefícios

Flexibilidade para trabalhar de casa

Treinamento pago e suporte contínuo

Ambiente de equipe colaborativo e de suporte

Oportunidades de crescimento e desenvolvimento profissional

Qualificações

• Fluência em holandês (nível C2) e boas habilidades de comunicação em inglês (nível B2 ou superior).
• Capacidade de trabalhar de forma independente em um ambiente remoto.
• Conexão de internet confiável e espaço de trabalho tranquilo em casa.

Responsabilidades

• Fornecer suporte excepcional a clientes de língua holandesa por telefone, e-mail e chat.
• Ajudar os clientes com informações de produtos, problemas de pedidos e consultas gerais.
• Resolver preocupações dos clientes de forma eficiente e escalar problemas complexos quando necessário.

Conhecimentos

Fluência em holandês

Comunicação em inglês

Resolução de problemas

Atitude orientada ao cliente

Descrição da oferta de emprego

Key Responsibilities

• Provide exceptional support to Dutch-speaking customers via phone, email, and chat.
• Assist customers with product information, order issues, and general inquiries.
• Resolve customer concerns efficiently and escalate complex issues when needed.
• Ensure all customer interactions are accurately recorded in the CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
  
  
  

What We Are Looking For

• Fluency in Dutch (C2 level) and good communication skills in English (B2 level or higher).
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work independently in a remote work environment.
• Reliable internet connection and a quiet workspace at home.
• Flexibility to work rotational shifts from 07:00 AM to 07:00 PM (Monday to Sunday).
• Ability to work 2 rotational days off each week.
  
  
  

What We Offer

• Competitive salary and benefits.
• Work from home flexibility.
• Paid training and ongoing support.
• A supportive, collaborative remote team environment.
• Opportunities for career growth and professional development.
  
  
  

Work ScheduleWhat We Are Looking ForWhat We OfferWork Schedule

• Monday to Sunday: 07:00 AM to 07:00 PM (rotational shifts).
• Days Off: 2 rotational days off.Key Responsibilities
• Provide exceptional support to Dutch-speaking customers via phone, email, and chat.
• Assist customers with product information, order issues, and general inquiries.
• Resolve customer concerns efficiently and escalate complex issues when needed.
• Ensure all customer interactions are accurately recorded in the CRM system.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Fluency in Dutch (C2 level) and good communication skills in English (B2 level or higher).
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work independently in a remote work environment.
• Reliable internet connection and a quiet workspace at home.
• Flexibility to work rotational shifts from 07:00 AM to 07:00 PM (Monday to Sunday).
• Ability to work 2 rotational days off each week.
• Competitive salary and benefits.
• Work from home flexibility.
• Paid training and ongoing support.
• A supportive, collaborative remote team environment.
• Opportunities for career growth and professional development.
• Monday to Sunday: 07:00 AM to 07:00 PM (rotational shifts).
• Days Off: 2 rotational days off.