Remote Danish Customer Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Supportive, international work environment

Opportunities for growth and development

Job summary

A customer support provider in Portugal is seeking a Danish-speaking Customer Support Specialist to provide excellent service through phone, email, and chat. In this fully remote role, you will assist customers with inquiries, resolve issues, and ensure high satisfaction levels. Requirements include C1-level Danish proficiency, B2-level English, and strong communication skills. The position offers a full-time contract and competitive salary while providing opportunities for growth and development.

Qualifications

• Danish language proficiency at C1 level or higher is required.
• B2 level English proficiency needed.
• Currently residing in Portugal is mandatory.
• Strong communication and problem-solving skills are essential.
• Previous customer service experience is advantageous.

Responsibilities

• Provide professional customer support in Danish.
• Handle inquiries related to accounts, orders, payments, or services.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex cases when necessary.
• Accurately document interactions in internal systems.
• Meet individual and team performance KPIs.

Skills

Danish language proficiency

English proficiency

Strong communication skills

Problem-solving skills

Customer-focused attitude

Job description

A customer support provider in Portugal is seeking a Danish-speaking Customer Support Specialist to provide excellent service through phone, email, and chat. In this fully remote role, you will assist customers with inquiries, resolve issues, and ensure high satisfaction levels. Requirements include C1-level Danish proficiency, B2-level English, and strong communication skills. The position offers a full-time contract and competitive salary while providing opportunities for growth and development.