Remote Customer Service Role (German Speaker)

Boeva Tech; Braga; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

Join Boeva Tech as a Customer Service Representative focusing on German-speaking clients. Work remotely from Braga and engage in delivering exceptional customer experiences within the automotive sector. This full-time, permanent role offers competitive compensation, remote work flexibility, and professional growth opportunities.

Serviços

Private Health Insurance

Meal Allowance

Flexibility with shifts

Career Development Opportunities

Qualificações

• Fluent in German and proficient in English.
• Prior experience in customer service is a plus.
• Ability to adapt to different shifts.

Responsabilidades

• Provide top-tier customer service for automotive services.
• Resolve inquiries and troubleshoot via multiple channels.
• Collaborate with teams to enhance customer experience.

Conhecimentos

Strong communication skills

Customer-centric mindset

Excellent problem-solving skills

Descrição da oferta de emprego

Join a Global Automotive Leader Customer Service Role (German Speaker)

Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: 3 July 2025
Contract Type: Full-Time, Permanent

About the Role

Are you fluent in German and passionate about delivering exceptional customer experiences? Are you ready to contribute to innovative solutions in the automotive sector? Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.

What You'll Be Doing

• Provide top-tier customer service to users of digital automotive services.

• Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).

• Ensure customer satisfaction by offering tailored solutions and empathetic communication.

• Accurately log customer interactions and follow up to ensure problem resolution.

• Collaborate with cross-functional teams to enhance customer experience.

What Were Looking For

• Languages: German fluency (native-level preferred) and proficiency in English is an asset.

• Skills & Competencies:

  • Strong communication skills and a customer-centric mindset.

  • Ability to adapt to different shifts and work in a remote setting.

  • Excellent problem-solving skills with a detail-oriented approach.

• Experience: Prior experience in customer service, contact centers, or related fields is a plus, but not required

Schedule

• Rotating Shifts: Monday to Sunday 24/7 operation

• 2 rotating days off per week

• Full remote working model (after initial training)

• Flexibility is key this role requires availability across different shifts, including nights and weekends

Compensation & Benefits

• Base Salary: 1,030 EUR/month (x14 months/year)

• Complexity Bonus: 80 EUR/month (x11 months/year)

• Position Bonus: 20 EUR/month

• Meal Allowance: 7.23 EUR/day (net)

• Private Health Insurance: Provided from day one (100% free after 6 months)

• Full remote setup + career development opportunities with a global industry leader

Who You Are

• Passionate about delivering exceptional customer service

• Comfortable with working on a rotational shift schedule

• Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
• Tech-savvy and quick to learn new tools and platforms

• Thrive in a remote, multicultural environment

Hiring Process

1. Application Review

2. Language Assessment (German and English)

3. Client Interviews (in German)

Why Apply?

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract

• Work from home with a supportive, friendly team

• Grow your career in customer service with real development pathways

Ready to accelerate your career? Apply now and become part of something exceptional.