Remote Customer Service Role (German Speaker)

Boeva Tech; Braga; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global automotive leader is seeking a passionate individual for a Remote Customer Service Role focused on supporting German-speaking clients. Candidates must be fluent in German and possess strong communication skills. The position offers flexible rotational shifts and opportunities for career growth within an innovative sector. Enjoy the stability of a full-time contract and comprehensive benefits, including private health insurance.

Serviços

Complexity Bonus: 80 EUR/month

Position Bonus: 20 EUR/month

Private Health Insurance from day one

Full remote working model

Career development opportunities

Qualificações

• Fluent in German; proficiency in English is a plus.
• Experience in customer service is desirable but not required.
• Ability to work remotely and adapt to different shifts.

Responsabilidades

• Provide top-tier customer service via various channels.
• Resolve inquiries and troubleshoot issues effectively.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Conhecimentos

German fluency

Strong communication skills

Customer-centric mindset

Problem-solving skills

Descrição da oferta de emprego

Remote Customer Service Role (German Speaker)

About the job Remote Customer Service Role (German Speaker)

Join a Global Automotive Leader Customer Service Role (German Speaker)

Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: 11/Sep/25
Contract Type: Full-Time, Permanent

About the Role

Are you fluent in German and passionate about delivering exceptional customer experiences? Are you ready to contribute to innovative solutions in the automotive sector? Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.

What You'll Be Doing

Provide top-tier customer service to users of digital automotive services.

Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).

Ensure customer satisfaction by offering tailored solutions and empathetic communication.

Accurately log customer interactions and follow up to ensure problem resolution.

Collaborate with cross-functional teams to enhance customer experience.

What Were Looking For

Languages: German fluency (native-level preferred) and proficiency in English is an asset.

Strong communication skills and a customer-centric mindset.

Ability to adapt to different shifts and work in a remote setting.

Excellent problem-solving skills with a detail-oriented approach.

Experience: Prior experience in customer service, contact centers, or related fields is a plus, but not required

Schedule

• Rotating Shifts: Monday to Sunday 24/7 operation

2 rotating days off per week

Full remote working model (after initial training)

Flexibility is key this role requires availability across different shifts, including nights and weekends

Complexity Bonus: 80 EUR/month (x11 months/year)

Position Bonus: 20 EUR/month

Private Health Insurance: Provided from day one (100% free after 6 months)

Full remote setup + career development opportunities with a global industry leader

Who You Are

• Passionate about delivering exceptional customer service

Comfortable with working on a rotational shift schedule

• Have previous experience in customer support (preferably in the automotive, tech, or mobility sector)
• Tech-savvy and quick to learn new tools and platforms

Thrive in a remote, multicultural environment

Hiring Process

• Application Review

Language Assessment (German and English)

Client Interviews (in German)

Why Apply?

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract

Work from home with a supportive, friendly team

Grow your career in customer service with real development pathways

Ready to accelerate your career? Apply now and become part of something exceptional.