Remote Customer Service Representative (German Speaker)

Cross Border Talents; Lisboa; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A customer service company is seeking a remote Customer Support Representative fluent in German to handle customer inquiries and provide accurate information about products. This role offers competitive salary and benefits, comprehensive training, and opportunities for career growth within a supportive company culture.

Serviços

Competitive salary and benefits

Fully remote position with flexibility

Comprehensive training

Qualificações

• Fluency in German (written and spoken) is mandatory.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in German.
• Provide accurate information about products, services, and solutions.
• Resolve customer issues promptly or escalate complex cases.

Conhecimentos

Fluency in German

Good command of English

Excellent communication skills

Problem-solving skills

Descrição da oferta de emprego

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in German.
• Provide accurate information about products, services, and solutions.
• Resolve customer issues promptly or escalate complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the team to improve customer service processes.

Requirements:

• Fluency in German (written and spoken) is mandatory.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.
• Ability to adapt to rotating shifts, including nights and weekends.
• Comfortable working remotely with a stable internet connection.
• Previous experience in customer service is a plus but not required.

What We Offer:

• Competitive salary and benefits.
• Fully remote position with flexibility.
• Comprehensive training to help you succeed.
• Opportunities for career growth within a supportive company culture.