Remote Customer Service | French & English

FH Collective - Academy; Coimbra; Teletrabalho; EUR 13 000; Tempo integral

Resumo da oferta

A customer service company is seeking a Customer Support Representative for the French market. This remote position requires fluency in French and a good command of English. Responsibilities include providing frontline service to Audi customers and managing inquiries effectively. The role offers competitive compensation, including meal and transport allowances, and a permanent contract with a multicultural team. Location is between Coimbra and Algarve.

Serviços

Competitive salary

Meal allowance

Transport allowance

Health insurance

Welcome/position bonus

Rotative days off

Qualificações

• Fluent in French and good command of English required.
• Strong customer service skills with KPI experience needed.
• Ability to work shifts and adapt to a fast-paced environment.

Responsabilidades

• Provide frontline customer service to Audi customers in the French market.
• Handle inquiries and support requests in French and English.
• Ensure quality and timely responses.

Conhecimentos

Fluency in French

Good command of English

Strong customer service skills

KPI experience

Descrição da oferta de emprego

Overview

Customer Support Representative - French Market (Remote in Portugal)

Responsibilities

Provide frontline customer service to Audi customers in the French market. Handle inquiries and support requests in French and English, ensuring quality and timely responses.

Requirements

• Fluent in French and good command of English
• Strong customer service skills with KPI experience
• Ability to work shifts and adapt to a fast-paced environment
• Candidates must reside between Coimbra and Algarve (remote only; no relocation provided)
• Accepted documents include an EU ID, residence card, Manifestação de Interesse, and visas (under consultation).

Benefits

• 880/month × 14 salaries per year (12,320 annually)
• Meal allowance: 7.23 per working day
• Transport allowance: 20 per month
• Health insurance: Active from day 1 (employee contribution required); free after 6 months
• Welcome/position bonus: 80 per 11 months (Braga only: 20 per 12 months)
• Permanent contract
• 2 rotative days off per week
• Remote position (Lisbon area only; candidates must be located between Coimbra and Algarve)

Working Hours

• Monday to Sunday Rotative shifts (24/7 coverage)
• 2 rotative days off per week

Why Join?

• Be part of a fast-paced, multicultural team supporting Audi
• Urgent hiring immediate start possible
• Career growth opportunities within customer service and international client exposure