Remote COA Scoring Delivery & Operations Lead

IQVIA LLC; Lisboa; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

IQVIA Clinical Outcomes Assessments (COAs) invites applications for a Scoring Delivery and Operations Manager to lead end-to-end COA scoring delivery, coordinating from source material through validation and release across IQVIA’s scoring products. You will work directly with clients and study teams to define scoring approaches and delivery timelines.

You will manage a structured, multi-stage scoring pipeline, identify risks, and provide clear status updates and recovery plans.

Qualificações

• Degree in Life Sciences, Business, Operations, Project Management, or related field.
• At least 5 years of relevant experience in consulting, project delivery, programme operations, product operations, clinical or data operations, scientific operations, or a comparable process-heavy environment.
• Demonstrated ability to assess internal and external customer needs, structure complex problems, and translate requirements into a practical delivery approach.
• Strong client-centric mindset with experience building trusted relationships, advising clients, and managing client expectations throughout delivery.
• Experience managing structured, multi-stage production pipelines with frequent hand-offs and multiple items progressing simultaneously.
• Strong project management, organisational, prioritisation, and problem-solving skills.
• Excellent written and oral communication skills, including the ability to explain technical or scientific considerations clearly and communicate delivery status and risks to clients and senior stakeholders.
• Strong attention to detail and documentation discipline.
• Experience working in regulated, validated, audit-sensitive, or quality-controlled environments.
• Proficiency in Excel and PowerPoint and ability to prepare clear delivery reports, trackers, client updates, and presentations.
• Ability to work independently in a remote environment and collaborate across global teams.
• Fluency in English.
• Knowledge of Clinical Outcome Assessments, patient-reported outcomes, scoring algorithms, or instrument implementation will be advantageous.
• Familiarity with statistical programming or data workflows using SAS, R, APIs, or structured test datasets is an advantage.
• Experience developing or improving SOPs, templates, checklists, workflow controls, or other standardized operational processes.
• Prior experience leveraging AI tools and automation for work is preferred but not required.

Responsabilidades

• Engage with clients and internal study teams to assess scoring needs, understand the intended use of scores, and clarify study-specific requirements, timelines, data flows, and delivery constraints.
• Evaluate the available scoring methodologies and delivery options, and advise clients and internal stakeholders on the most appropriate approach based on the instrument, study requirements, available documentation, implementation feasibility, and client needs.
• Serve as a client-facing point of contact throughout scoring delivery.
• Own the operational delivery of COA scoring implementations from confirmed request through scoring requirements, test dataset development, algorithm implementation, validation, QA and release across IQVIA’s scoring products.
• Manage a structured, multi-stage scoring pipeline with multiple instruments and studies progressing in parallel.
• Identify and manage delivery risks.
• Provide clear status updates, delivery forecasts, risk statements, and recovery plans to clients and internal stakeholders as required.
• Work with scientific and technical teams to implement AI-enabled and automated workflows across scoring requirements, test dataset generation, algorithm ingestion, and release documentation.

Conhecimentos

Client-facing experience

Project management

Analytical thinking

Communication skills

Remote collaboration

Regulated environment experience

Excel

PowerPoint

English fluency

Formação académica

Degree in Life Sciences, Business, Operations, Project Management, or related field

Ferramentas

SAS

R

APIs

Test datasets

Descrição da oferta de emprego

IQVIA Clinical Outcomes Assessments (COAs) invites applications for a Scoring Delivery and Operations Manager to lead end-to-end COA scoring delivery, coordinating from source material through validation and release across IQVIA’s scoring products. You will work directly with clients and study teams to define scoring approaches and delivery timelines.

You will manage a structured, multi-stage scoring pipeline, identify risks, and provide clear status updates and recovery plans.