Remote BMC Helix Administrator for ITSM & Automation

Müller's Solutions; Lisboa; In loco; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Müller’s Solutions is seeking a BMC Helix Administrator (Remote) to maintain and optimize our Helix environments. You will administer configurations, manage user access, and ensure high availability of service management processes in a distributed team.

The role requires 3-5 years of experience with BMC Helix or similar ITSM platforms, a relevant degree, and strong problem-solving and communication skills to collaborate with remote stakeholders and cross-functional teams.

Competenze

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience administering BMC Helix or similar ITSM platforms.
• Strong knowledge of BMC Helix architecture, components, and administration.
• Experience with incident, problem, and change management workflows within BMC Helix.
• Excellent problem-solving skills and ability to work independently in a remote setting.
• Strong communication skills to collaborate effectively with remote teams and stakeholders.
• BMC certifications or relevant ITSM training is a plus.

Mansioni

• Administer BMC Helix applications, including workflows, dashboards, and reports, ensuring optimal performance and reliability.
• Monitor system health and performance, proactively identifying and resolving issues to minimize downtime.
• Provide technical support and training to end-users, facilitating the effective use of the platform.
• Manage system upgrades, patches, and configuration changes in collaboration with cross-functional teams.
• Document system configurations, maintenance procedures, and best practices for future reference.
• Analyze system functionalities and stakeholder needs to recommend enhancements and improvements.
• Stay up-to-date on BMC Helix developments and contribute to continuous improvement of IT service management solutions.

Conoscenze

BMC Helix administration

Incident management

Problem management

Change management

Remote collaboration

Communication skills

Formazione

Bachelor's degree in Computer Science/Information Technology or related field

Strumenti

BMC Helix

Descrizione del lavoro

Müller’s Solutions is seeking a BMC Helix Administrator (Remote) to maintain and optimize our Helix environments. You will administer configurations, manage user access, and ensure high availability of service management processes in a distributed team.

The role requires 3-5 years of experience with BMC Helix or similar ITSM platforms, a relevant degree, and strong problem-solving and communication skills to collaborate with remote stakeholders and cross-functional teams.