Regional Continuous Improvement & Transformation Analyst

Sitel; Lisboa; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading BPO company in Lisbon is seeking a Continuous Improvement & Transformation Analyst to enhance operational efficiency through Lean initiatives. Responsibilities include managing projects, identifying automation opportunities, and data analysis. The ideal candidate has a minimum of 2 years in contact center management and C1 English proficiency. This position allows for a 100% work-from-home setup while offering competitive wages and various employee benefits.

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Excellent work culture

Qualificações

• Two years of contact center management experience.
• Language proficiency in English (C1 minimum required).
• Experience with LEAN Six Sigma and project management methodologies is desired.

Responsabilidades

• Responsible for deployment and follow-up of Lean initiatives.
• Directs and controls all work performed within the project framework of the DMAIC phases.
• Identifies opportunities for automation of low-value/repetitive tasks.
• Performs data collection, analysis, and presentations.
• Communicates with the CI Manager to stay aligned on execution.

Conhecimentos

LEAN Six Sigma

Project Management

Data Analysis

Communication

Descrição da oferta de emprego

Overview

Come and work with us. We are looking for a talented and accomplishedContinuous Improvement & Transformation Analystto investigate and identify opportunities within internal departments or client operations. A subject matter expert across the BPO space with the ability to understand how operations is intertwined with shared services teams, systems/tools, and financials. Laisse with the CI Manager to align on the investigatory approach, optimal proposed solutions, and ROI capture. Leverage LEAN Six Sigma and project management abilities to efficiently analyze and balance a portfolio of projects with various due dates and time horizons.

Your daily responsibilities will include:

• Responsible for deployment and follow-up of Lean initiatives and programs, focused on eliminating the 7 types of waste, reducing Lead Times for core business areas and processes, resulting in tangible and measurable cost savings and/or increased revenues for the Company or designated Client Account.
• Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s).
• Identifies opportunities for automation of low-value/repetitive tasks within existing or new client accounts or internal departments.
• Performs various forms of data collection, analysis, and presentations that include, but are not limited to: Kaizen sessions, LEAN Six Sigma dives, data analysis, leadership proposals, time in motion studies, process mapping/engineering, etc
• Clearly and consistently communicates with the CI Manager to stay aligned on priority and execution

Work Experience:

• Two years of contact center management experience
• Demonstrated use of LEAN Six Sigma, Project Management tools and methodologies or equivalent experience - desired

Languages:

• English (C1minimum required)

Other Info:

• Schedules:Monday to Friday - 9am to 6pm - hours may vary based on project deliverable timelines.
• Working Model: 100% Work From Home

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

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