Regional Continuous Improvement & Transformation Analyst

Foundever; Lisboa; Presencial; EUR 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading BPO company is seeking a Continuous Improvement & Transformation Analyst to enhance client operations and internal processes. This role involves leveraging LEAN Six Sigma methodologies and requires excellent communication skills. Work 100% from home with competitive wages and opportunities for growth. Ideal candidates will have a minimum of two years in contact center management and proficiency in English.

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Excellent work culture

Qualificações

• Two years of contact center management experience.
• Demonstrated use of LEAN Six Sigma and Project Management tools.
• C1 English language proficiency required.

Responsabilidades

• Deploy and follow-up Lean initiatives to eliminate waste.
• Direct and control work within the DMAIC phases.
• Identify automation opportunities for low-value tasks.
• Perform data collection, analysis, and leadership proposals.
• Maintain communication with the CI Manager.

Conhecimentos

LEAN Six Sigma

Project Management

Data Analysis

Communication

Descrição da oferta de emprego

Overview

Come and work with us. We are looking for a talented and accomplished Continuous Improvement & Transformation Analyst to investigate and identify opportunities within internal departments or client operations. A subject matter expert across the BPO space with the ability to understand how operations is intertwined with shared services teams, systems/tools, and financials. Laisse with the CI Manager to align on the investigatory approach, optimal proposed solutions, and ROI capture. Leverage LEAN Six Sigma and project management abilities to efficiently analyze and balance a portfolio of projects with various due dates and time horizons.

Responsibilities

• Responsible for deployment and follow-up of Lean initiatives and programs, focused on eliminating the 7 types of waste, reducing Lead Times for core business areas and processes, resulting in tangible and measurable cost savings and/or increased revenues for the Company or designated Client Account.
• Directs and controls all work performed within the project framework of the DMAIC phases, and has the authority for project element's task assignment and project schedule(s).
• Identifies opportunities for automation of low-value/repetitive tasks within existing or new client accounts or internal departments.
• Performs various forms of data collection, analysis, and presentations that include, but are not limited to: Kaizen sessions, LEAN Six Sigma dives, data analysis, leadership proposals, time in motion studies, process mapping/engineering, etc
• Clearly and consistently communicates with the CI Manager to stay aligned on priority and execution.

Work Experience

• Two years of contact center management experience
• Demonstrated use of LEAN Six Sigma, Project Management tools and methodologies or equivalent experience - desired

Languages

• English (C1 minimum required)

Other Info

• Schedules: Monday to Friday - 9am to 6pm - hours may vary based on project deliverable timelines.
• Working Model: 100% Work From Home

Benefits

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

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