Rececionista 2ª

Sheraton Hotels & Resorts; Lisboa; Presencial; EUR 16 000 - 22 000; Tempo integral

Resumo da oferta

Sheraton Hotels & Resorts in Lisbon is seeking a Front Desk Associate to welcome guests, check them in, and ensure a smooth stay. You will handle reservations, payments, and inquiries with a focus on hospitality and professional service.

Responsibilities include coordinating with housekeeping, providing local information, and balancing daily cash and reports. The role requires excellent communication and guest-service skills in a dynamic hotel environment.

Qualificações

• High school diploma or GED or equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required

Responsabilidades

• Check guests in by confirming reservations, assigning rooms, and issuing room keys.
• Process payments including room charges, cash, checks, and credit/debit transactions.
• Handle check-outs and resolve any late or disputed charges.
• Answer calls, messages, requests, questions, or concerns from guests with courtesy and clarity.
• Coordinate with Housekeeping to ensure room readiness for check-in.
• Provide guests with directions and information about property and local areas of interest.

Conhecimentos

Customer service

Communication

Hospitality

Professionalism

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Additional Information

Job Number 26097333

Job Category Rooms & Guest Services Operations

Location Rua Latino Coelho, 1, Lisbon, Portugal, Portugal, 1069VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.