Quality Assurance Analyst

Revolut; Porto; On-site; EUR 32,000 - 52,000; Full time

Job summary

Revolut Porto is seeking a Quality Assurance Analyst for our Customer Support operations, to help deliver fast, thoughtful help to millions of users. You will review complaints and chats, document RCA findings with precise details, and monitor progress from detection to resolution.

Fluency in English is required; strong attention to detail and analytical skills are essential to identify recurring issues and drive improvements.

Qualifications

• Fluency in English.
• Experience with quality support.
• Proven track record of positive evaluations.
• Impeccable attention to detail.
• Impressive analytical skills.
• Familiarity with G-Suite (Sheets, Forms, and Slides).

Responsibilities

• Reviewing complaints and chats to assess the root cause analysis from the customer's perspective.
• Documenting reviews by logging the assessment date and categorising issues with relevant tags.
• Ensuring QA includes precise technical and contextual details.
• Identifying recurring issues that severely impact the customer experience.
• Taking full ownership of raised findings by monitoring their progress, updating their status on the roadmap, and validating the outcome.
• Collaborating across departments by escalating actionable findings to the CCA team, and Product and Support teams.

Skills

Fluent English

Quality support experience

Proven track record of positiveEvalu

Impeccable attention to detail

Strong analytical skills

Tools

G-Suite

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Quality Assurance Analyst to work closely with support teams and optimise our processes so we can deliver the best possible results to customers.

Up to shape what's next in finance? Let’s get in touch.

What You’ll Be Doing

• Reviewing complaints and chats to assess the root cause analysis (RCA) directly from the customer's perspective
• Documenting reviews by logging the assessment date and categorising issues with relevant tags
• Ensuring QA includes precise technical and contextual details
• Identifying recurring issues that severely impact the customer experience
• Taking full ownership of raised findings by monitoring their progress, updating their status on the roadmap, and validating the outcome
• Collaborating across departments by escalating actionable findings to the Customer Contact Automation (CCA) team, and Product and Support teams

What You'll Need

• Fluency in English
• Experience with quality support
• A proven track record of positive evaluations
• Impeccable attention to detail
• Impressive analytical skills
• Familiarity with G-Suite (Sheets, Forms, and Slides)

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice