Quality Analyst - Spanish

Join; Lisboa; On-site; EUR 22,000 - 32,000; Full time

Job summary

Join is seeking a Quality Analyst in Lisbon to assess interactions, processes, and outputs to ensure alignment with client expectations, compliance standards, and internal KPIs. You will identify performance gaps, provide actionable feedback, and collaborate with training and operations teams to drive continuous improvement and deliver exceptional service quality.

Fluent Spanish is required; English and other languages are a plus.

Qualifications

• Experience with QA frameworks, data validation, and performance monitoring.
• Minimum 1 year of quality assurance, process auditing, or data analysis.
• Fluent in Spanish with strong communication skills.
• Proficiency in data tools (Excel/SQL/Power BI) and reporting.

Responsibilities

• Evaluate and audit data accuracy, AI model performance, and workflows.
• Identify process inefficiencies and compliance gaps.
• Develop quality assurance reports and improvement plans.
• Collaborate with training and operations to optimize procedures.
• Ensure adherence to client expectations and company standards.

Skills

Strong analytical and problem-solving

Attention to detail

Reporting skills

English proficiency

Education

Bachelor’s degree in Business, Computer Science, Data Analytics, or related field

Tools

Excel

SQL

Power BI

Job description

As a Quality Analyst in a BPO environment, you'll be responsible for assessing interactions, processes, and outputs to ensure they align with client expectations, compliance standards, and internal KPIs. You'll identify performance gaps, provide actionable feedback, and collaborate with training and operations teams to drive continuous improvement and deliver exceptional service quality.

Key Requirements:

• Strong analytical and problem-solving skills.
• Native/Fluent Spanish Speaker
• Experience with QA frameworks, data validation, and performance monitoring.
• Proficiency in Excel, SQL, Power BI, or other data analytics tools.
• Knowledge of AI model training, trust & safety, or CX processes (a plus).
• Excellent attention to detail, documentation, and reporting skills.
• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field (or equivalent experience).
• Minimum 1 year of experience in quality assurance, process auditing, or data analysis.
• Experience in AI, content moderation, or customer experience (preferred).
• English Proficiency (other languages is a plus)

Key Responsibilities:

• Evaluate and audit data accuracy, AI model performance, and workflows.
• Identify process inefficiencies and compliance gaps.
• Develop quality assurance reports and improvement plans.
• Collaborate with training and operations teams to optimize procedures.
• Ensure adherence to company standards and client expectations.