Quality Analyst (Finnish)

careerxtra; Lisboa; Presencial; EUR 35 000 - 50 000; Tempo integral

Resumo da oferta

A renowned tech BPO company in Lisbon is looking for a Quality Analyst to review and evaluate digital content. Candidates must be fluent in Finnish and possess a bachelor's degree along with significant experience in content review. This role promises a collaborative environment and includes perks like lunch vouchers and health insurance.

Serviços

Lunch vouchers (€7.63 per day)

€100 transportation allowance or company shuttle

Health insurance

Dynamic team atmosphere

Qualificações

• Fluent in Finnish with strong written and oral skills, and proficiency in English.
• 12 years of relevant experience in content review or moderation.
• High attention to detail and analytical skills.

Responsabilidades

• Review and evaluate different types of digital content.
• Assess content for accuracy and compliance with policies.
• Participate in training sessions to stay updated.

Conhecimentos

Fluent in Finnish

Strong verbal and written communication skills

Analytical skills

Formação académica

Bachelor's degree

Ferramentas

Google Workspace

Descrição da oferta de emprego

We are working with a renowned tech BPO company to find a Quality Analyst for their contact center teams.

Position: Quality Analyst

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

Responsibilities

• Review and evaluate different types of digital content (e.g., text, images, audio, video) in accordance with established guidelines.
• Assess content for accuracy, relevance, quality, and compliance with policies and standards.
• Contribute to quality assurance processes, ensuring deliverables meet organizational and client expectations.
• Provide clear, well-reasoned evaluations and maintain consistency in decision-making.
• Participate in training sessions to stay updated on policies, processes, and best practices.
• Join calibration sessions to ensure alignment across evaluation standards.
• Support additional projects or tasks outside core responsibilities as needed.
• Revise, refine, or improve prompts, responses, and related content where required.

Qualifications

• Fluent in Finnish, with strong written and oral skills, as well as proficiency in English.
• Bachelors degree (preferred) with 12 years of relevant experience in content review, moderation, or a related field.
• Proficiency with basic computer operations and ability to maintain an efficient typing speed (2530 words per minute or higher).
• Familiarity with productivity tools and spreadsheets (e.g., Google Workspace or equivalent).
• Strong verbal and written communication skills, with the ability to explain reasoning clearly and logically.
• Understanding of guidelines, policies, and best practices for content evaluation.
• Experience in analyzing and comparing information from multiple sources.
• High attention to detail, with strong analytical skills to assess accuracy, relevance, and alignment with intended purpose.
• Research skills to verify information and identify reliable sources.
• Critical thinking ability to recognize bias, inconsistencies, and limitations in content.
• Commitment to accuracy, quality, and adherence to ethical and legal standards.

Offer

• Lunch vouchers7,63 EUR per day.
• 100 EUR transportation allowance or company shuttle.
• Health insurance.
• Dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach career potential.