Principal Network Service Engineer

Unilabs; Porto; Híbrido; EUR 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Competitive Compensation and Benefits

Opportunity to work on impactful healthcare platforms

Resumo da oferta

Unilabs is seeking a Principal Network Service Engineer in Porto. This role is crucial for maintaining and improving enterprise network services, ensuring they meet high reliability and performance standards.

Responsibilities include acting as a service owner for core network platforms, leading major incident responses, and mentoring engineers. The ideal candidate will have over 10 years of experience in network operations and a strong background in network security.

Offering a competitive compensation package and hybrid work model.

Qualificações

• Deep experience operating enterprise-scale network services.
• Strong hands-on expertise in network troubleshooting.
• Solid understanding of network security operations.

Responsabilidades

• Act as service owner for core network platforms (LAN, WAN, SD-WAN).
• Serve as the highest technical escalation point for complex network incidents.
• Translate incident trends into proactive improvement initiatives.

Conhecimentos

Expert-level problem solving

Analytical mindset

Strong communication skills

Ability to influence without authority

Formação académica

10+ years in network engineering / operations roles

3+ years in a senior, lead, or principal service role

Relevant certifications (CCNP / CCIE, ITIL)

Ferramentas

Cisco

Fortinet

Aruba

Descrição da oferta de emprego

The Principal Network Service Engineer is the senior technical authority responsible for the reliability, performance, and continuous improvement of enterprise network services. This role owns the operational integrity of network platforms across their full lifecycle, ensuring services are secure, highly available, and aligned with business SLAs. Acting as the escalation point and technical leader, the Principal Network Service Engineer bridges design, delivery, and operations, translating complex incidents and operational learnings into measurable service improvements.

Key Responsibilities

Network Service Ownership

• Act as service owner for core network platforms (LAN, WAN, SD-WAN, cloud connectivity)
• Ensure services meet defined SLAs, OLAs, availability, and performance targets
• Own and evolve support models, runbooks, and operational standards
• Drive consistency and quality across global or multi-site network environments

Operational Excellence & Stability

• Serve as the highest technical escalation point for complex network incidents
• Lead major incident response, technical triage, and resolution
• Conduct and own root cause analysis (RCA) for recurring or critical issues
• Identify systemic weaknesses and drive preventative improvements

Continuous Improvement & Automation

• Translate incident trends and service data into proactive improvement initiatives
• Champion monitoring, observability, and alerting enhancements
• Drive adoption of automation and self-healing mechanisms where applicable
• Reduce incident volume and mean time to restore (MTTR) over time

Technical Leadership & Governance

• Provide operational input into architectural designs and new solutions
• Validate that new network services are operationally supportable before go‑live
• Define and enforce operational standards, tooling, and documentation
• Mentor senior engineers and act as a technical role model within the service organization

Vendor & Service Partner Management

• Technically manage managed service providers and network vendors
• Challenge vendors on incident handling, RCA quality, and service improvements
• Ensure vendor solutions align with internal operational requirements

Service Transition & Lifecycle

• Ensure complete documentation, monitoring, and support readiness
• Manage service lifecycle activities including upgrades, decommissioning, and technology refreshes

Requirements

Required Technical Experience

• Deep experience operating enterprise‑scale network services, including:
• LAN / WLAN (campus & datacenter)
• WAN / MPLS / Internet
• SD‑WAN platforms
• Cloud connectivity (Azure ExpressRoute)
• Strong hands‑on expertise in network troubleshooting and diagnostics
• Solid understanding of network security operations, including:
• Firewalls, segmentation, VPNs, Zero Trust concepts
• Experience supporting environments built on:
• Cisco / Fortinet / Aruba
• Familiarity with:
• Network monitoring and observability tools
• Change, incident, and problem management processes

Required Skills & Competencies

• Expert‑level problem solving and incident leadership
• Ability to operate calmly and decisively during major incidents
• Strong analytical mindset with focus on root causes, not symptoms
• Excellent communication skills — from technical deep‑dives to executive summaries
• Strong documentation discipline (runbooks, SOPs, RCAs)
• Ability to influence without authority across teams and vendors

Experience & Qualifications

• 10+ years in network engineering / operations roles
• 3+ years in a senior, lead, or principal service role
• Relevant certifications (desirable):
• CCNP / CCIE
• ITIL (Foundation or higher)
• Azure Network Engineer Associate or equivalent

Benefits

Hybrid working model (Porto office & remote flexibility)

Opportunity to work on Swiss‑market healthcare and laboratory platforms with real clinical impact

International, collaborative, and regulated product environment

Competitive Compensation and Benefits

Long‑term ownership of a strategic healthcare product