Pricing Support Engineer (L1–L2) — SQL, Power BI, EU

act digital; Porto; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

A software development company in Porto, Portugal is seeking a Mid-Senior Level professional for a full-time role in Engineering and Information Technology. The candidate will monitor pricing batches, ensure production SLA compliance, and manage documentation and training for support processes. Required skills include SQL and functional financial knowledge, with Power BI knowledge as an advantage. This role is only for residents in Portugal or those with EU citizenship.

Qualificações

• Requires knowledge of SQL for data management.
• Understanding of financial concepts is essential.
• Knowledge of Power BI is an advantage.

Responsabilidades

• Monitor daily pricing batches and ensure adherence to SLAs.
• Generate daily production reports and provide status updates.
• Analyze issues, identify root causes, and escalate as necessary.
• Create and update ICD/ICQ when SLAs are breached.
• Collect business project test requirements and execute pricing stress tests.
• Suggest improvements to the support process.
• Maintain documentation for support tasks.
• Oversee 1st level support handover and provide training.

Conhecimentos

SQL

Functional financial knowledge

Power BI knowledge

Descrição da oferta de emprego

A software development company in Porto, Portugal is seeking a Mid-Senior Level professional for a full-time role in Engineering and Information Technology. The candidate will monitor pricing batches, ensure production SLA compliance, and manage documentation and training for support processes. Required skills include SQL and functional financial knowledge, with Power BI knowledge as an advantage. This role is only for residents in Portugal or those with EU citizenship.