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Uma empresa especializada no setor de saúde está à procura de um Representante de Atendimento ao Cliente fluente em Português e Espanhol. O candidato ideal terá formação superior em uma área científica ou médica e será responsável por auxiliar clientes com questões relacionadas a produtos e serviços farmacêuticos. A posição oferece um modelo de trabalho remoto, com presença mensal no escritório em Braga, e um salário bruto de 870€ mensais, além de benefícios como vale-refeição e subsídio de trabalho remoto.
Job Title: Customer Service Representative Portuguese & Spanish (Healthcare Sector)
Location: Remote (Braga, Portugal on-site once a month)
Start Date: 26th June 2025
Language Requirement: Portuguese (Native) + Spanish (C1)
We are looking for a detail-oriented and empathetic Customer Service Representative with a healthcare background to join a specialized support team assisting clients in the pharmaceutical and healthcare sector. This role requires fluency in Portuguese and Spanish, and a higher education degree in a relevant scientific or medical field is mandatory.
You will be supporting clients with inquiries related to health products, pharmaceutical information, and general services, ensuring compliance with regulatory and professional standards.
Provide professional support to customers in Portuguese and Spanish via phone, email, or chat
Address inquiries related to medical products, pharmaceutical services, and procedures
Ensure accurate documentation and follow-up of each case
Work collaboratively with internal teams and follow up on escalated requests
Maintain a strong understanding of company products, healthcare policies, and industry guidelines
Ensure all communication complies with confidentiality and healthcare regulations
Native Portuguese speaker with C1 level Spanish
Higher education degree in Nursing, Pharmaceutical Sciences, Chemistry, Biochemistry, or Biomedicine (eliminatory requirement)
Excellent communication and active listening skills
Prior experience in a customer service or healthcare-related role is a plus
Comfortable working in a structured, regulated environment
Reliable internet connection and readiness to work from home (with monthly in-office presence in Braga)
Monday to Friday 08:00 to 17:00
Days Off: Saturday and Sunday
Gross Salary: 870/month x 14 months
Meal Allowance: 150/month x 12 months
Remote Work Allowance: 220/month x 12 months
Work-from-home model with one day per month on-site in Braga
Full-time, Remote (Portugal-based only)
Interested?
Were excited to hear from you! Send us your CV in English to amanda.kiss@cbtalents.org or click to apply!
Well be happy to share more details and guide you through the next steps!