Portuguese Market | Front & Backoffice Specialist | Digital Solutions

Bosch Group; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A Bosch Group busca um profissional orientado ao cliente para atuar em Lisboa, lidando com consultas sobre produtos digitais e serviços automotivos. Oferece um ambiente internacional com oportunidades de carreira e benefícios como horários flexíveis, atividades esportivas e serviços médicos.

Serviços

Oportunidades de carreira

Horas flexíveis

Serviços médicos

Descontos para empregados

Atividades relacionadas à saúde e esportes

Canteen

Bom acesso a transportes públicos

Qualificações

• Habilidades de comunicação em português e inglês em nível nativo.
• Entusiasmo pelo atendimento ao cliente no setor automotivo.
• Capacidade de lidar com tecnologias de informação e ferramentas de ticketing.

Responsabilidades

• Atender consultas de clientes por escrito e por telefone em português e inglês.
• Apresentar soluções para desafios relacionados a serviços agendados.
• Encaminhar problemas técnicos aos departamentos apropriados.

Conhecimentos

Orientação para o cliente

Comunicação

Método de trabalho profissional

Descrição da oferta de emprego

Company Description

Welcome to Bosch

Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world. Start something big and become a part of forward thinkers where you can create something remarkable: Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.

Job Description

Role & Responsibilities:

·Taking responsibility:On behalf of yourclient , you will handle customer enquiries in writing and by telephone in Portuguese and English.You will support customers with their extensive requests concerning digital topics such as vehicle apps.

·Think comprehensively:In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.

·Implement reliably:Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.

Qualifications

Skills & Experience

·Personality:customer-oriented, responsible and communicative;

·Working method:professional, independent, reliable, service- and solution-oriented;

·Experience and know-how:Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;

·Language: Portuguese and Englishlanguage skills at native speaker level in written and spoken in combination with good knowledge of English;

·Training: no specific training required.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

Success stories don´t just happen. They are made...

Make it happen! We are looking forward to your application!