Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.)

Keenfinity; Ovar; Presencial; EUR 60 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work conditions

Health Insurance

Training opportunities

Career progression

Global collaboration

Resumo da oferta

Keenfinity in Portugal is seeking a Platform Owner for IT Support, ITSM & ServiceNow to drive the global service desk and platform roadmap. You will collaborate with IT teams and business stakeholders to deliver scalable service management capabilities and ServiceNow solutions.

The role emphasizes ITIL-based processes, offshore team governance, and continuous improvement to maximize business benefits in a dynamic environment.

Qualificações

• ServiceNow CSA certification and platform expertise.
• ITIL Foundation certification and ITSM process knowledge.
• 5+ years as Product Owner / ITSM leadership.
• Experience managing offshore sourcing vendors and SLAs.
• Strong stakeholder and supplier management skills.

Responsabilidades

• Own and govern the global IT Service Desk with focus on quality and continuous improvement.
• Own ServiceNow Product & Platform, roadmap, governance and minor admin/config tasks.
• Manage and improve ITIL-based ITSM processes aligned to business needs.
• Translate business requirements into ServiceNow solutions with stakeholders and IT teams.
• Oversee offshore supplier and development team via SLAs and KPIs.

Conhecimentos

ITSM leadership

Stakeholder management

Supplier management

Offshore vendor management

Ferramentas

ServiceNow

CSA Certification

ITIL Foundation

Descrição da oferta de emprego

Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.)

• Full-time

The Keenfinity Group delivers professional communication and security solutions that connect and protect people and assets. Following its carve-out from the Bosch Group in mid-2025, it operates as independent company within the portfolio of European investment firm Triton. The Group’s four Businesses include Audio delivering professional communication products of the globally renowned brands Bosch, Electro-Voice, Dynacord, RTS and Telex, IQSIGHT Video Systems, Radionix Intrusion & Access, and KEENFINITY Electronics Manufacturing Services (EMS). In fiscal year 2025, the group generated revenues of over €1 billion and employed approximately 4,000 people across more than 40 countries.

Own IT Support services, ITSM processes and the ServiceNow platform to drive standardized, efficient and scalable service delivery.

• Own and govern the global IT Service Desk, ensuring service quality, operational excellence, and continuous improvement.
• Own ServiceNow Product & Platform to drive the roadmap, governance, and continuous improvement of the platform. When needed perform minor ServiceNow admin/configuration activities.
• Manage and improve ITIL-based ITSM processes to match the context of the company needs with focus on business benefits.
• Translate business requirements into solutions by collaborate with business stakeholders, IT teams, and external partners to ensure effective service management capabilities and ServiceNow solutions.
• Manage and govern an offshore supplier and development team, via SLAs, KPIs, roadmap and service reviews and secure continuous improvement initiatives.

• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation
• 5+ years Product Owner / ITSM leadership experience
• Experience managing offshore sourcing vendors
• Strong stakeholder and supplier management

Keenfinity benefits includes:

• Flexible work conditions (Flex Schedule, FlexTime, 2 days of HO)
• Health Insurance and Medical office on site (nutrition, psychology, physiotherapy and general clinic)
• Sports and health related activities (gym)
• Training opportunities (i.e., technical training, foreign languages training) & certifications
• Opportunities for career progression and continuous professional development
• Exchange with colleagues around the world
• Access to great discounts in partnerships and products
• All our positions are open to people with disability

At Keenfinity we don’t just build innovative solutions — we shape a smarter, more connected world through technology.

We value different backgrounds, ideas, and experiences and we’re committed to growing, learning, and celebrating success as one team. Everyone is welcome here — we foster an environment where everyone is respected, valued, and encouraged to be their authentic self.

Keenfinity is an equal opportunity employer, offering equal opportunities for all. We welcome applications from people with disabilities and can offer support, if needed. When everyone has a chance to contribute, we all do better.