Platform Operations Specialist

Salsify; Portugal; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Salsify in Portugal is seeking a collaborative and passionate POPS specialist to drive business value through customer engagement and support. This role involves working closely with clients and internal teams to enhance the SupplierXM platform.

The ideal candidate is fluent in English and French, possesses strong problem-solving skills, and is experienced in navigating enterprise-level challenges. Responsibilities include implementing data model artifacts and collaborating with Customer Success teams to ensure optimal platform usage.

Qualificações

• Ability to take different approaches to solving challenges.
• Experience navigating complexities with large enterprise clients.
• Curiosity and willingness to learn with new knowledge.

Responsabilidades

• Implement SupplierXM platform’s data model artifacts.
• Collaborate with teams to enhance data model artifacts during the RUN phase.
• Assist Customer Success in client discussions to deepen platform usage.

Conhecimentos

Customer-centric approach

Problem-solving

Analytical skills

Communication

Fluent in English

Fluent in French

Experience with PIMs/ERPs

Ferramentas

Jira

Confluence

Slack

GSuite

Descrição da oferta de emprego

About the Opportunity

We’re looking for a collaborative, passionate and upbeat person who will support our internal teams and customers by driving business value through the adoption and expansion of Salsify across their organizations in a hands‑on techno‑functional specialist role.

As a POPS (Platform OperationS) specialist you’ll work with other client‑facing teams and also directly with our customers internationally to meet each of their unique and growing business demands. You will partner with other Salsify teams (either as part of a project implementation team or in support of our clients during the RUN phase) to deliver an outstanding experience for each of our customers.

How You’ll Make An Impact

• Work with the Professional Services team to implement the SupplierXM platform’s data model artifacts (product information attributes, product data validation rules, etc.) for best‑in‑class delivery.
• Collaborate with the Customer Success teams to enhance and adjust the SupplierXM platform’s data model artifacts during the RUN phase according to our customer needs.
• Partner with the Customer Success and product (GDSN) teams to build regular communications about data model changes, and smoothly deliver the corresponding artifact releases.
• Assist the Customer Success team in discussions with clients who want to deepen platform and product data usage.
• Continuously assess our processes and work to increase team efficiency through better tooling and industrialization.
• Produce assigned deliverables, provide regular communication and reporting.
• Work cross‑functionally with other teams to ensure customers are set up to achieve their established metrics and goals.
• Drive a consistent positive experience with internal and external stakeholders by guiding and bringing others along.
• Collaborate with the Customer Support and R&D teams to solve data model related issues and configuration problems in the production environment, ensuring clients receive the service they pay for.

You’ll Enjoy This Role If You Have

• Passion for making customers successful and excited to work in a customer‑centric environment.
• Experience problem‑solving and the ability to take different approaches to all sorts of challenges, whether they be technical, organizational, internal, customer, or personal.
• Curiosity and willingness to learn with the ability to quickly grasp and effectively use new knowledge.
• Experience navigating the complexities large enterprise clients face when launching a new platform; proficiency integrating data source systems such as PIMs or ERPs with eCommerce platforms is a bonus.

What We’re Looking For In You

• You like puzzles or brain‑teasers, your family and teammates come to you for any tech‑related problem, you are a solution hunter, you are eager to learn.
• Fluent in English and French.
• Good relationship management and communication skills.
• Strong problem‑solving and analytical skills.
• Familiarity with working in a global environment/culture.
• A logical, data‑driven approach, excellent organization skills, and a tendency toward seeking ways to drive operational efficiency and process improvement.
• Results‑oriented and detail‑focused.
• Ability to work with our clients, understand their needs, and translate them into deliverables.
• Ability to multitask, manage multiple activities and streams simultaneously and work effectively under pressure, providing solutions within tight deadlines.
• Bonus – the following skills/experiences are nice to haves:
  • You speak another language (e.g., Spanish) in addition to English and French.
  • Agile methodology understanding, Sprint planning, ITIL awareness.
  • Experience using Jira, Confluence, Slack, GSuite.
  • Retail knowledge (ERP, PIM, DAM, GDSN).
  • Experience in a SaaS environment.
  • Understanding of relational databases (SQL queries, data extraction, scripting).
  • Experience in general scripting (UNIX/Linux, shell, curl, etc.).

Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process, please contact [e-mail].