Business Operations Specialist

Salsify; Portugal; Presencial; EUR 33 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Health benefits

PTO

Total rewards

Resumo da oferta

Salsify, a leader in digital shelf commerce, is seeking an operational partner for our GTM ecosystem. Reporting to the Senior Manager of GTM Operations, you’ll support day-to-day commercial and services operations with a focus on coordination, staffing, and playbook maintenance across Sales, Marketing and Global Services.

You’ll use Google Sheets, Confluence, and core GTM tools to keep capacity plans current, triage requests, and ensure smooth handoffs, backed by a strong collaborative culture

Qualificações

• Experience coordinating GTM operations and services capacity planning.
• Proficiency with Google Sheets for reporting and tracking.
• Ability to maintain SOPs and knowledge bases in Confluence and Google Docs.
• Strong collaboration with Sales, Marketing, and Services teams.
• Experience supporting operations in a fast-paced tech environment.

Responsabilidades

• 40% | Services Capacity Planning & GTM Coordination: track availability and scheduling.
• 20% | Request triage & coordination for GTM support requests and tool access.
• 20% | Cross-functional handoffs between sales, marketing, and services teams.
• 40% | Reporting, documentation & system coordination using Google Sheets.
• Documentation maintenance of GTM and services playbooks and guides.
• System & administrative support across Salesforce, Kimble, Gong, Jira.
• Ticket queue triage and stakeholder alignment; escalate complex changes.
• Collect feedback from leads, reps, and managers on process friction.
• Provide backup support to ensure continuous business coverage.

Conhecimentos

Organizational skills

Cross-functional collaboration

Team coordination

Ferramentas

Google Sheets

Confluence

Gong

Jira

Salesforce

Kimble

Descrição da oferta de emprego

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

As an operational partner within our GTM ecosystem, you understand Salsify’s product, our field dynamics, and our cross-functional delivery motions. Reporting directly to the Senior Manager of GTM Operations, you will support the day-to-day execution of our commercial and services operations engine, focusing on operational coordination, services capacity planning, and team collaboration rather than deep technical data modeling or heavy system architecture.

Your objective is to leverage your organizational skills and collaborative mindset to keep our sales, marketing, and global services teams running efficiently. You will assist with GTM request triage, help coordinate tool access, manage staffing allocation tracking, maintain operational playbooks, and support general team needs using Google Sheets and core GTM tools. To maintain operational focus, the Senior Manager of GTM Operations will act as your strategic shield, handling high-level program escalations, technical roadblocks, and cross-departmental prioritization conflicts on your behalf.

How You'll Make an Impact:

• Services Capacity & Staffing Coordination: Facilitate the day-to day tracking, workload coordination, and delivery scheduling for active services engagements within Kimble. Partner with Services and Sales leadership to maintain visibility into team bandwidth and project staffing.
• GTM Asset & Request Coordination: Facilitate the day-to-day processing of incoming field enablement and operational requests. Partner with GTM managers to coordinate request distribution, track task completion, and maintain visibility into operational deliverables.
• Cross-Functional Collaboration: Act as a central, collaborative hub between Sales, Marketing, Global Services, and Revenue Operations to support smooth deal handoffs, team bandwidth updates, and operational alignment.
• Process Documentation & Knowledge Base: Maintain and organize standard operating procedures (SOPs), service playbooks, and change logs in Confluence and Google Docs, keeping team enablement tools searchable, clean, and accessible.
• General Reporting & Administrative Assistance: Assist in gathering, organizing, and formatting operational inputs using Google Sheets to support routine capacity summaries, pipeline updates, team performance decks, and ad-hoc operational reporting requests.

Core Responsibilities & Focus Areas

• 40% | Services Capacity Planning & GTM Operational Coordination Staffing Scheduling & Capacity Tracking: Assist in managing consultant availability, scheduling, and project assignments within Kimble, maintaining up-to-date visibility into services capacity and utilization targets.
• Request Triage & Coordination: Assist in triaging incoming GTM support requests, ensuring field inquiries regarding tools, staffing allocations, or process updates are addressed or routed promptly.
• Cross-Functional Handoff Support: Coordinate administrative steps as deals transition from sales to active implementation, ensuring services delivery teams are properly assigned in Kimble and aligned with project scope.
• 40% | Reporting Assistance, Documentation & System Coordination Google Sheets & Reporting Support: Utilize Google Sheets to consolidate data, build tracking templates, and format routine operational summaries, team availability updates, and performance slides for operations leadership.
• Documentation Maintenance: Support the ongoing creation, formatting, and organization of GTM and Services playbooks, workflow guides, and team enablement sites to ensure a clear "single source of truth."
• System & Administrative Support: Provide basic administrative support across core GTM and Services platforms (e.g., Salesforce, Kimble, Gong, or Jira), assisting frontline users with user updates, basic troubleshooting, and process guidance.
• 20% | Ticket Queue Facilitation, Stakeholder Alignment & Team Support Queue Triage: Act as a helpful first line of contact for day-to-day operational inquiries, escalating complex system configurations or architectural changes to senior ops leadership.
• Feedback Gathering: Maintain regular touch-points with delivery leads, sales reps, and marketing managers to gather feedback on daily process friction and tool usability.
• Cross-Functional Backup: Proactively provide coverage, administrative backup, and operational support across other areas of the operations team as needed to ensure continuous business coverage.

You'll Enjoy This Role If You Have:

• Seamless Services Capacity Planning: Scheduling updates and capacity tracking in Kimble are maintained accurately, allowing delivery and sales managers to easily assess team bandwidth and assignment availability.
• High Team Collaboration & Growth: You are viewed as a proactive, dependable operational partner who excels at cross-functional communication and shows readiness to take on broader RevOps, Services Ops, or GTM Strategy initiatives over time.
• Effective Upward Collaboration: You work in tight lockstep with your Senior Manager, proactively surfacing scheduling bottlenecks, data gaps in Google Sheets, and field requests so they can manage priorities on your behalf.
• Reliable Operational Backup: Routine administrative tasks, documentation updates, and support requests are handled efficiently, keeping broader GTM commercial and services operations organized and fully supported.

#LI-IA1 #LI-Remote

Compensation Philosophy

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All Salsify employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range

€32.725—€38.500 EUR

Salsify’s mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify’s growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

As part of the hiring process, we may be conducting reference checks with your provided contacts.

Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work

Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Accommodations

Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact [e-mail].