Plant & Customer Quality Engineer (M/F/D)

BorgWarner; Viana do Castelo; Hybrid; EUR 35,000 - 55,000; Full time

Job summary

BorgWarner PowerDrive Systems is seeking a Plant & Customer Quality Engineer to join our new production plant in Viana, Portugal. You will support product/process introductions, lead quality issue resolution, and maintain KPIs across production and customer interfaces.

We expect a degree in engineering and at least two years in automotive quality, with strong command of English and Portuguese, plus knowledge of 8D/PPAP, and the ability to read technical drawings.

Qualifications

• Two or more years of experience as Plant Quality Engineer and/or Customer Quality Engineer (automotive industry is a plus).
• Strong knowledge of problem-solving tools (8D, FMEA, SPC, MSA, APQP, PPAP).
• IATF 16949 qualification is a plus.
• Familiarity with industry standards (VDA 6.3, ISO 9001).
• Ability to read and interpret Technical drawings.
• Experience working with customers to resolve quality concerns and improve product performance.
• Fluent in English and Portuguese.

Responsibilities

• Support the introduction of new products and processes, ensuring compliance with customer requirements.
• Lead problem solving activities for internal and external quality issues (8D, Ishikawa, 5Whys).
• Keep production quality KPIs updated (PPM, Scrap, FTQ, RPPM, Block stock, Quality Claims).
• Work with production teams to identify root causes and implement corrective actions.
• Participate in continuous improvement projects to reduce defects and increase efficiency.
• Train and support production teams on quality best practices and problem-solving methodologies.
• Define and validate control plans to ensure product quality per customer requirements.

Skills

Fluent in English

Fluent in Portuguese

Analytical mindset

Education

Degree in Engineering

Tools

8D

FMEA

SPC

MSA

APQP

PPAP

Job description

Plant & Customer Quality Engineer (M/F/D)

Reliably delivering what’s needed today
There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.

Constantly pursuing what’s next
Our proven track record has made us industry leader in clean, energy-efficient propulsion system solutions for combustion, hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements.

Product leadership that’s changing the world
Our employees have earned trusted partnerships with customers and suppliers around the world. We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution. Our strong operations and commercialization expertise result in high volume availability of competitive, efficient products that truly drive change.

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as Plant & Customer Quality Engineer at our new production plant in Viana, Portugal.

Key Accountabilities:

• Support the introduction of new products and processes, ensuring compliance with customer requirements.
• Lead problem solving activities for internal and external quality issues (8D, Ishikawa, 5Whys) ensuring effective resolution.
• Keep production quality KPI’s updated (PPM, Scrap, FTQ, RPPM, Block stock, Quality Claims).
• Work with production and manufacturing Teams in identifying route causes and implementing corrective actions.
• Actively participate in continuous improvement projects, identifying opportunities to reduce defects and increase efficiency.
• Train and support production Teams on quality best practices and problem-solving methodologies.
• Ensure PDT (temporary deviations) are in place for each product or process deviation.
• Plan and analyse statistical process data to ensure the stability of manufacturing process.
• Define and validate control plans to ensure product quality is according to the customer requirement.

Customer Quality

• Responsible for PPAP documentation and responsible for annual project requalification.
• Participate in customer meetings and plant visits related to quality issues acting as the main point of contact.
• Monitor and analyse quality indicators such as PPM, RPPM, Scrap, and FTQ to ensure products meet defined quality standards.

Other Responsibilities

• Comply with safety, quality, productivity, hygiene and environmental prevention standards
• Comply with the organization's rules and internal regulations: Code of Ethics, Practice and Schedule
• Respect workplace safety and cleanliness rules
• Respect and comply with environmental policy rules
• Perform other duties and tasks on assigned special projects and assignments not included in the activity for which was hired, when the needs or convenience of the service justify it, for the period necessary for the said needs or conveniences of service.

Education

• Academic Background
  • Degree in Engineering
• Professional Experience
  • Two or more years of experience as Plant Quality Engineer and/or Customer Quality Engineer (in automotive industry is a plus)
• Hard/Technical Skills
  • Strong knowledge of problem-solving tools (8D, FMEA, SPC, MSA, APQP, PPAP).
  • IATF 16949 qualification (is a plus)
  • Familiarity with industry standards (VDA 6.3, ISO 9001)
  • Ability to read and interpret Technical drawing
  • Experience in working with customers to resolve quality concerns and improve product performance.
  • Strong analytical and problem-solving mindset.
  • Fluent in English
  • Fluent in Portuguese
• Soft Skills
  • Excellent communication and customer management skills.
  • Ability to work autonomously and drive improvements proactively.
  • Resilience and ability to manage stressful situations effectively.
  • Teamwork and cross-functional collaboration mindset.
  • Quality Decision
  • Manages Conflicts
  • Drives Results
  • Interpersonal savvy
  • Manages Complexity

Reliably delivering what’s needed today
There are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.

Constantly pursuing what’s next
Our proven track record has made us industry leader in clean, energy-efficient propulsion system solutions for combustion, hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements.

Product leadership that’s changing the world
Our employees have earned trusted partnerships with customers and suppliers around the world. We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution. Our strong operations and commercialization expertise result in high volume availability of competitive, efficient products that truly drive change.

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as Plant & Customer Quality Engineer at our new production plant in Viana, Portugal.

Key Accountabilities:

Plant Quality

• Support the introduction of new products and processes, ensuring compliance with customer requirements.

• Lead problem solving activities for internal and external quality issues (8D, Ishikawa, 5Whys) ensuring effective resolution.

• Keep production quality KPI’s updated (PPM, Scrap, FTQ, RPPM, Block stock, Quality Claims).

• Work with production and manufacturing Teams in identifying route causes and implementing corrective actions.

• Actively participate in continuous improvement projects, identifying opportunities to reduce defects and increase efficiency.

• Train and support production Teams on quality best practices and problem-solving methodologies.

• Ensure PDT (temporary deviations) are in place for each product or process deviation.

• Plan and analyse statistical process data to ensure the stability of manufacturing process.

• Define and validate control plans to ensure product quality is according to the customer requirement.

Customer Quality

• Responsible for PPAP documentation and responsible for annual project requalification.

• Participate in customer meetings and plant visits related to quality issues acting as the main point of contact.

• Monitor and analyse quality indicators such as PPM, RPPM, Scrap, and FTQ to ensure products meet defined quality standards.

Other Responsibilities

• Comply with safety, quality, productivity, hygiene and environmental prevention standards

• Comply with the organization's rules and internal regulations: Code of Ethics, Practice and Schedule

• Respect workplace safety and cleanliness rules

• Respect and comply with environmental policy rules

• Perform other duties and tasks on assigned special projects and assignments not included in the activity for which was hired, when the needs or convenience of the service justify it, for the period necessary for the said needs or conveniences of service.

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.